Get ticket related

GET

tickets

{id}

curl --request GET \
  --url https://platform.thena.ai/v1/tickets/{id}/related \
  --header 'Authorization: Bearer <token>' \
  --header 'x-org-id: <api-key>'

{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": [
    {
      "id": "<string>",
      "title": "<string>",
      "ticketId": 123,
      "description": "<string>",
      "accountId": "<string>",
      "status": "<string>",
      "statusId": "<string>",
      "priority": "<string>",
      "priorityId": "<string>",
      "storyPoints": 123,
      "account": "<string>",
      "teamId": "<string>",
      "teamName": "<string>",
      "isPrivate": true,
      "typeId": "<string>",
      "type": "<string>",
      "assignedAgent": "<string>",
      "assignedAgentId": "<string>",
      "assignedAgentEmail": "<string>",
      "requestorEmail": "<string>",
      "customerContactId": "<string>",
      "customerContactFirstName": "<string>",
      "customerContactLastName": "<string>",
      "customerContactEmail": "<string>",
      "submitterEmail": "<string>",
      "customFieldValues": [
        "<string>"
      ],
      "deletedAt": "<string>",
      "archivedAt": "<string>",
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "formId": "<string>",
      "aiGeneratedTitle": "<string>",
      "aiGeneratedSummary": "<string>"
    }
  ]
}

Authorizations

Authorization

string

header

required

Enter JWT bearer token

x-org-id

string

header

required

Enter organization ID

Path Parameters

string

required

Query Parameters

linked

boolean

Whether to fetch linked tickets

subtickets

boolean

Whether to fetch subtickets

duplicate

boolean

Whether to fetch duplicate tickets

page

number

The page number to fetch tickets by

limit

number

The limit of tickets to fetch

Response

200

application/json

Operation successful

status

boolean

default:true

required

The status of the response

message

string

default:Success

required

The message of the response

timestamp

string

default:2024-01-01T00:00:00.000Z

required

The timestamp of the response

data

object[]

required

The tickets fetched

data.id

string

required

The unique identifier of the ticket

data.title

string

required

The title of the ticket

data.ticketId

number

required

The ticket ID of the ticket

data.description

string

required

The description of the ticket

data.accountId

string

required

The account ID of the ticket

data.status

string

required

The status of the ticket

data.statusId

string

required

The status ID of the ticket

data.priority

string

required

The priority of the ticket

data.priorityId

string

required

The priority ID of the ticket

data.storyPoints

number

required

The story points of the ticket

data.account

string

required

The account of the ticket

data.teamId

string

required

The team ID of the ticket

data.teamName

string

required

The name of the team of the ticket

data.isPrivate

boolean

required

Whether the ticket is private

data.typeId

string

required

The type ID of the ticket

data.type

string

required

The name of the type of the ticket

data.assignedAgent

string

required

The assigned agent of the ticket

data.assignedAgentId

string

required

The assigned agent ID of the ticket

data.assignedAgentEmail

string

required

The assigned agent email of the ticket

data.requestorEmail

string

required

The requestor email of the ticket

data.customerContactId

string

required

The customer contact ID of the ticket

data.customerContactFirstName

string

required

The customer contact first name of the ticket

data.customerContactLastName

string

required

The customer contact last name of the ticket

data.customerContactEmail

string

required

The customer contact email of the ticket

data.submitterEmail

string

required

The submitter email of the ticket

data.customFieldValues

string[]

required

The custom field values

data.deletedAt

string

required

The deleted at date of the ticket

data.archivedAt

string

required

The archived at date of the ticket

data.createdAt

string

required

The created at date of the ticket

data.updatedAt

string

required

The updated at date of the ticket

data.formId

string

required

The form ID of the ticket

data.aiGeneratedTitle

string

required

The AI generated title of the ticket

data.aiGeneratedSummary

string

required

The AI generated summary of the ticket

Escalate a ticket

Mark a ticket as sub-ticket

curl --request GET \
  --url https://platform.thena.ai/v1/tickets/{id}/related \
  --header 'Authorization: Bearer <token>' \
  --header 'x-org-id: <api-key>'

{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": [
    {
      "id": "<string>",
      "title": "<string>",
      "ticketId": 123,
      "description": "<string>",
      "accountId": "<string>",
      "status": "<string>",
      "statusId": "<string>",
      "priority": "<string>",
      "priorityId": "<string>",
      "storyPoints": 123,
      "account": "<string>",
      "teamId": "<string>",
      "teamName": "<string>",
      "isPrivate": true,
      "typeId": "<string>",
      "type": "<string>",
      "assignedAgent": "<string>",
      "assignedAgentId": "<string>",
      "assignedAgentEmail": "<string>",
      "requestorEmail": "<string>",
      "customerContactId": "<string>",
      "customerContactFirstName": "<string>",
      "customerContactLastName": "<string>",
      "customerContactEmail": "<string>",
      "submitterEmail": "<string>",
      "customFieldValues": [
        "<string>"
      ],
      "deletedAt": "<string>",
      "archivedAt": "<string>",
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "formId": "<string>",
      "aiGeneratedTitle": "<string>",
      "aiGeneratedSummary": "<string>"
    }
  ]
}

Introduction

Authorizations

Path Parameters

Query Parameters

Response