API reference
Platform
- Search
- Users
- Teams
- Tickets
- GETGet all tickets
- POSTCreate a ticket
- POSTCreate tickets in bulk
- GETGet a ticket
- PATCHUpdate a ticket
- PATCHUpdate tickets in bulk
- DELDelete a ticket
- POSTDelete tickets in bulk
- PATCHAssign a ticket to an agent
- PATCHReassign a ticket to a team
- PATCHEscalate a ticket
- GETGet ticket related
- PATCHMark a ticket as sub-ticket
- PATCHMark a ticket as duplicate
- PATCHLink tickets
- POSTComment on a ticket
- GETGet comments for a ticket
- Get comments for a ticket by user type
- Attach a file to a ticket
- Get v1tickets attachments
- PATCHLog time for a ticket
- GETGet time logs for a ticket
- POSTCreate a new ticket status
- GETGet all ticket statuses
- GETGet a ticket status by its ID
- PATCHUpdate a ticket status
- DELDelete a custom ticket status
- POSTCreate a new custom ticket type
- GETGet all ticket types
- GETGet v1ticketsticket types
- GETGet a ticket type by ID
- PATCHUpdate a custom ticket type
- DELDelete a custom ticket type
- POSTCreate a new custom ticket priority
- GETGet all ticket priorities
- GETGet a ticket priority by ID
- PATCHUpdate a custom ticket priority
- DELDelete a custom ticket priority
- POSTCreate a new ticket sentiment
- GETGet all ticket sentiments
- GETGet a ticket sentiment by id
- PATCHUpdate a ticket sentiment
- DELDelete a ticket sentiment
- PATCHUnarchive a ticket
- PATCHArchive a ticket
- PATCHArchive tickets in bulk
- GET
- Tags
- Ticket tags
- Accounts
- Forms
- Comments
- Emoji actions
- Custom object fields
- Custom objects
- Object records
- Views
- Views types
- Draft tickets
- Storage
- Reactions
Workflows
- Workflows
Apps platform
- App creation
- App installation
- App uninstallation
- App reinstallation
- Incoming webhook
Tickets
Get ticket related
GET
/
v1
/
tickets
/
{id}
/
related
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curl --request GET \
--url https://platform.thena.ai/v1/tickets/{id}/related \
--header 'x-api-key: <api-key>'
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{
"status": true,
"message": "Success",
"timestamp": "2024-01-01T00:00:00.000Z",
"data": [
{
"id": "<string>",
"ticketIdentifier": "<string>",
"title": "<string>",
"ticketId": 123,
"description": "<string>",
"source": "<string>",
"accountId": "<string>",
"status": "<string>",
"statusId": "<string>",
"priority": "<string>",
"priorityId": "<string>",
"storyPoints": 123,
"account": "<string>",
"teamId": "<string>",
"teamName": "<string>",
"teamIdentifier": "<string>",
"subTeamId": "<string>",
"subTeamName": "<string>",
"subTeamIdentifier": "<string>",
"isPrivate": true,
"typeId": "<string>",
"type": "<string>",
"assignedAgent": "<string>",
"assignedAgentId": "<string>",
"assignedAgentEmail": "<string>",
"assignedAgentAvatar": "<string>",
"requestorEmail": "<string>",
"customerContactId": "<string>",
"customerContactFirstName": "<string>",
"customerContactLastName": "<string>",
"customerContactEmail": "<string>",
"submitterEmail": "<string>",
"customFieldValues": [
"<string>"
],
"deletedAt": "<string>",
"archivedAt": "<string>",
"createdAt": "<string>",
"updatedAt": "<string>",
"formId": "<string>",
"aiGeneratedTitle": "<string>",
"aiGeneratedSummary": "<string>",
"sentiment": "<string>",
"sentimentId": "<string>"
}
]
}
Authorizations
Enter your API key
Path Parameters
Query Parameters
Whether to fetch linked tickets
Whether to fetch subtickets
Whether to fetch duplicate tickets
The page number to fetch tickets by
The limit of tickets to fetch
Response
200
application/json
Operation successful
The response is of type object
.
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Ask AI
curl --request GET \
--url https://platform.thena.ai/v1/tickets/{id}/related \
--header 'x-api-key: <api-key>'
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Ask AI
{
"status": true,
"message": "Success",
"timestamp": "2024-01-01T00:00:00.000Z",
"data": [
{
"id": "<string>",
"ticketIdentifier": "<string>",
"title": "<string>",
"ticketId": 123,
"description": "<string>",
"source": "<string>",
"accountId": "<string>",
"status": "<string>",
"statusId": "<string>",
"priority": "<string>",
"priorityId": "<string>",
"storyPoints": 123,
"account": "<string>",
"teamId": "<string>",
"teamName": "<string>",
"teamIdentifier": "<string>",
"subTeamId": "<string>",
"subTeamName": "<string>",
"subTeamIdentifier": "<string>",
"isPrivate": true,
"typeId": "<string>",
"type": "<string>",
"assignedAgent": "<string>",
"assignedAgentId": "<string>",
"assignedAgentEmail": "<string>",
"assignedAgentAvatar": "<string>",
"requestorEmail": "<string>",
"customerContactId": "<string>",
"customerContactFirstName": "<string>",
"customerContactLastName": "<string>",
"customerContactEmail": "<string>",
"submitterEmail": "<string>",
"customFieldValues": [
"<string>"
],
"deletedAt": "<string>",
"archivedAt": "<string>",
"createdAt": "<string>",
"updatedAt": "<string>",
"formId": "<string>",
"aiGeneratedTitle": "<string>",
"aiGeneratedSummary": "<string>",
"sentiment": "<string>",
"sentimentId": "<string>"
}
]
}
Assistant
Responses are generated using AI and may contain mistakes.