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POST
/
v1
/
tickets
/
bulk
cURL
curl --request POST \
  --url https://platform.thena.ai/v1/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '
{
  "tickets": [
    {
      "title": "<string>",
      "requestorEmail": "<string>",
      "teamId": "<string>",
      "assignedAgentId": "<string>",
      "accountId": "<string>",
      "assignedAgentEmail": "<string>",
      "description": "<string>",
      "dueDate": "2023-11-07T05:31:56Z",
      "submitterEmail": "<string>",
      "statusId": "<string>",
      "statusName": "<string>",
      "priorityId": "<string>",
      "priorityName": "<string>",
      "sentimentId": "<string>",
      "metadata": {},
      "typeId": "<string>",
      "isPrivate": true,
      "source": "<string>",
      "aiGeneratedTitle": "<string>",
      "aiGeneratedSummary": "<string>",
      "attachmentUrls": [
        "<string>"
      ],
      "customFieldValues": [
        {}
      ],
      "isProactive": false,
      "closedAt": "2023-11-07T05:31:56Z",
      "closedById": "<string>",
      "proactiveChannels": [],
      "performRouting": true,
      "formId": "<string>",
      "commentContent": "<string>",
      "commentContentHtml": "<string>",
      "commentContentJson": "<string>",
      "commentAttachmentIds": [
        "<string>"
      ],
      "commentMetadata": {},
      "commentImpersonatedUserName": "<string>",
      "commentImpersonatedUserEmail": "<string>",
      "commentImpersonatedUserAvatar": "<string>",
      "deDuplicationKey": "<string>"
    }
  ],
  "options": {
    "stopOnError": true
  }
}
'
import requests

url = "https://platform.thena.ai/v1/tickets/bulk"

payload = {
    "tickets": [
        {
            "title": "<string>",
            "requestorEmail": "<string>",
            "teamId": "<string>",
            "assignedAgentId": "<string>",
            "accountId": "<string>",
            "assignedAgentEmail": "<string>",
            "description": "<string>",
            "dueDate": "2023-11-07T05:31:56Z",
            "submitterEmail": "<string>",
            "statusId": "<string>",
            "statusName": "<string>",
            "priorityId": "<string>",
            "priorityName": "<string>",
            "sentimentId": "<string>",
            "metadata": {},
            "typeId": "<string>",
            "isPrivate": True,
            "source": "<string>",
            "aiGeneratedTitle": "<string>",
            "aiGeneratedSummary": "<string>",
            "attachmentUrls": ["<string>"],
            "customFieldValues": [{}],
            "isProactive": False,
            "closedAt": "2023-11-07T05:31:56Z",
            "closedById": "<string>",
            "proactiveChannels": [],
            "performRouting": True,
            "formId": "<string>",
            "commentContent": "<string>",
            "commentContentHtml": "<string>",
            "commentContentJson": "<string>",
            "commentAttachmentIds": ["<string>"],
            "commentMetadata": {},
            "commentImpersonatedUserName": "<string>",
            "commentImpersonatedUserEmail": "<string>",
            "commentImpersonatedUserAvatar": "<string>",
            "deDuplicationKey": "<string>"
        }
    ],
    "options": { "stopOnError": True }
}
headers = {
    "x-api-key": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {'x-api-key': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    tickets: [
      {
        title: '<string>',
        requestorEmail: '<string>',
        teamId: '<string>',
        assignedAgentId: '<string>',
        accountId: '<string>',
        assignedAgentEmail: '<string>',
        description: '<string>',
        dueDate: '2023-11-07T05:31:56Z',
        submitterEmail: '<string>',
        statusId: '<string>',
        statusName: '<string>',
        priorityId: '<string>',
        priorityName: '<string>',
        sentimentId: '<string>',
        metadata: {},
        typeId: '<string>',
        isPrivate: true,
        source: '<string>',
        aiGeneratedTitle: '<string>',
        aiGeneratedSummary: '<string>',
        attachmentUrls: ['<string>'],
        customFieldValues: [{}],
        isProactive: false,
        closedAt: '2023-11-07T05:31:56Z',
        closedById: '<string>',
        proactiveChannels: [],
        performRouting: true,
        formId: '<string>',
        commentContent: '<string>',
        commentContentHtml: '<string>',
        commentContentJson: '<string>',
        commentAttachmentIds: ['<string>'],
        commentMetadata: {},
        commentImpersonatedUserName: '<string>',
        commentImpersonatedUserEmail: '<string>',
        commentImpersonatedUserAvatar: '<string>',
        deDuplicationKey: '<string>'
      }
    ],
    options: {stopOnError: true}
  })
};

fetch('https://platform.thena.ai/v1/tickets/bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform.thena.ai/v1/tickets/bulk",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'tickets' => [
        [
                'title' => '<string>',
                'requestorEmail' => '<string>',
                'teamId' => '<string>',
                'assignedAgentId' => '<string>',
                'accountId' => '<string>',
                'assignedAgentEmail' => '<string>',
                'description' => '<string>',
                'dueDate' => '2023-11-07T05:31:56Z',
                'submitterEmail' => '<string>',
                'statusId' => '<string>',
                'statusName' => '<string>',
                'priorityId' => '<string>',
                'priorityName' => '<string>',
                'sentimentId' => '<string>',
                'metadata' => [
                                
                ],
                'typeId' => '<string>',
                'isPrivate' => true,
                'source' => '<string>',
                'aiGeneratedTitle' => '<string>',
                'aiGeneratedSummary' => '<string>',
                'attachmentUrls' => [
                                '<string>'
                ],
                'customFieldValues' => [
                                [
                                                                
                                ]
                ],
                'isProactive' => false,
                'closedAt' => '2023-11-07T05:31:56Z',
                'closedById' => '<string>',
                'proactiveChannels' => [
                                
                ],
                'performRouting' => true,
                'formId' => '<string>',
                'commentContent' => '<string>',
                'commentContentHtml' => '<string>',
                'commentContentJson' => '<string>',
                'commentAttachmentIds' => [
                                '<string>'
                ],
                'commentMetadata' => [
                                
                ],
                'commentImpersonatedUserName' => '<string>',
                'commentImpersonatedUserEmail' => '<string>',
                'commentImpersonatedUserAvatar' => '<string>',
                'deDuplicationKey' => '<string>'
        ]
    ],
    'options' => [
        'stopOnError' => true
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "x-api-key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://platform.thena.ai/v1/tickets/bulk"

	payload := strings.NewReader("{\n  \"tickets\": [\n    {\n      \"title\": \"<string>\",\n      \"requestorEmail\": \"<string>\",\n      \"teamId\": \"<string>\",\n      \"assignedAgentId\": \"<string>\",\n      \"accountId\": \"<string>\",\n      \"assignedAgentEmail\": \"<string>\",\n      \"description\": \"<string>\",\n      \"dueDate\": \"2023-11-07T05:31:56Z\",\n      \"submitterEmail\": \"<string>\",\n      \"statusId\": \"<string>\",\n      \"statusName\": \"<string>\",\n      \"priorityId\": \"<string>\",\n      \"priorityName\": \"<string>\",\n      \"sentimentId\": \"<string>\",\n      \"metadata\": {},\n      \"typeId\": \"<string>\",\n      \"isPrivate\": true,\n      \"source\": \"<string>\",\n      \"aiGeneratedTitle\": \"<string>\",\n      \"aiGeneratedSummary\": \"<string>\",\n      \"attachmentUrls\": [\n        \"<string>\"\n      ],\n      \"customFieldValues\": [\n        {}\n      ],\n      \"isProactive\": false,\n      \"closedAt\": \"2023-11-07T05:31:56Z\",\n      \"closedById\": \"<string>\",\n      \"proactiveChannels\": [],\n      \"performRouting\": true,\n      \"formId\": \"<string>\",\n      \"commentContent\": \"<string>\",\n      \"commentContentHtml\": \"<string>\",\n      \"commentContentJson\": \"<string>\",\n      \"commentAttachmentIds\": [\n        \"<string>\"\n      ],\n      \"commentMetadata\": {},\n      \"commentImpersonatedUserName\": \"<string>\",\n      \"commentImpersonatedUserEmail\": \"<string>\",\n      \"commentImpersonatedUserAvatar\": \"<string>\",\n      \"deDuplicationKey\": \"<string>\"\n    }\n  ],\n  \"options\": {\n    \"stopOnError\": true\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-api-key", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://platform.thena.ai/v1/tickets/bulk")
  .header("x-api-key", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"tickets\": [\n    {\n      \"title\": \"<string>\",\n      \"requestorEmail\": \"<string>\",\n      \"teamId\": \"<string>\",\n      \"assignedAgentId\": \"<string>\",\n      \"accountId\": \"<string>\",\n      \"assignedAgentEmail\": \"<string>\",\n      \"description\": \"<string>\",\n      \"dueDate\": \"2023-11-07T05:31:56Z\",\n      \"submitterEmail\": \"<string>\",\n      \"statusId\": \"<string>\",\n      \"statusName\": \"<string>\",\n      \"priorityId\": \"<string>\",\n      \"priorityName\": \"<string>\",\n      \"sentimentId\": \"<string>\",\n      \"metadata\": {},\n      \"typeId\": \"<string>\",\n      \"isPrivate\": true,\n      \"source\": \"<string>\",\n      \"aiGeneratedTitle\": \"<string>\",\n      \"aiGeneratedSummary\": \"<string>\",\n      \"attachmentUrls\": [\n        \"<string>\"\n      ],\n      \"customFieldValues\": [\n        {}\n      ],\n      \"isProactive\": false,\n      \"closedAt\": \"2023-11-07T05:31:56Z\",\n      \"closedById\": \"<string>\",\n      \"proactiveChannels\": [],\n      \"performRouting\": true,\n      \"formId\": \"<string>\",\n      \"commentContent\": \"<string>\",\n      \"commentContentHtml\": \"<string>\",\n      \"commentContentJson\": \"<string>\",\n      \"commentAttachmentIds\": [\n        \"<string>\"\n      ],\n      \"commentMetadata\": {},\n      \"commentImpersonatedUserName\": \"<string>\",\n      \"commentImpersonatedUserEmail\": \"<string>\",\n      \"commentImpersonatedUserAvatar\": \"<string>\",\n      \"deDuplicationKey\": \"<string>\"\n    }\n  ],\n  \"options\": {\n    \"stopOnError\": true\n  }\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://platform.thena.ai/v1/tickets/bulk")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"tickets\": [\n    {\n      \"title\": \"<string>\",\n      \"requestorEmail\": \"<string>\",\n      \"teamId\": \"<string>\",\n      \"assignedAgentId\": \"<string>\",\n      \"accountId\": \"<string>\",\n      \"assignedAgentEmail\": \"<string>\",\n      \"description\": \"<string>\",\n      \"dueDate\": \"2023-11-07T05:31:56Z\",\n      \"submitterEmail\": \"<string>\",\n      \"statusId\": \"<string>\",\n      \"statusName\": \"<string>\",\n      \"priorityId\": \"<string>\",\n      \"priorityName\": \"<string>\",\n      \"sentimentId\": \"<string>\",\n      \"metadata\": {},\n      \"typeId\": \"<string>\",\n      \"isPrivate\": true,\n      \"source\": \"<string>\",\n      \"aiGeneratedTitle\": \"<string>\",\n      \"aiGeneratedSummary\": \"<string>\",\n      \"attachmentUrls\": [\n        \"<string>\"\n      ],\n      \"customFieldValues\": [\n        {}\n      ],\n      \"isProactive\": false,\n      \"closedAt\": \"2023-11-07T05:31:56Z\",\n      \"closedById\": \"<string>\",\n      \"proactiveChannels\": [],\n      \"performRouting\": true,\n      \"formId\": \"<string>\",\n      \"commentContent\": \"<string>\",\n      \"commentContentHtml\": \"<string>\",\n      \"commentContentJson\": \"<string>\",\n      \"commentAttachmentIds\": [\n        \"<string>\"\n      ],\n      \"commentMetadata\": {},\n      \"commentImpersonatedUserName\": \"<string>\",\n      \"commentImpersonatedUserEmail\": \"<string>\",\n      \"commentImpersonatedUserAvatar\": \"<string>\",\n      \"deDuplicationKey\": \"<string>\"\n    }\n  ],\n  \"options\": {\n    \"stopOnError\": true\n  }\n}"

response = http.request(request)
puts response.read_body
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": [
    {
      "id": "<string>",
      "title": "<string>"
    }
  ]
}

Authorizations

​
x-api-key
string
header
required

Enter your API key

Body

application/json
​
tickets
object[]
required

The tickets to create

​
options
object

The options for creating tickets in bulk

Response

Operation successful

​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string<date-time>
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object[]
required

The tickets fetched