POST
/
v1
/
tickets
/
{id}
/
comment
curl --request POST \
  --url https://platform.thena.ai/v1/tickets/{id}/comment \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-org-id: <api-key>' \
  --data '{
  "content": "<string>",
  "contentHtml": "<string>",
  "threadName": "<string>",
  "parentCommentId": "<string>",
  "commentVisibility": "<string>",
  "commentType": "<string>",
  "metadata": {},
  "attachmentUrls": [
    "<string>"
  ],
  "commentAs": "<string>",
  "customerEmail": "<string>"
}'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "id": "<string>",
    "content": "<string>",
    "contentHtml": "<string>",
    "contentMarkdown": "<string>",
    "isEdited": true,
    "threadName": "<string>",
    "commentVisibility": "<string>",
    "commentType": "<string>",
    "isPinned": true,
    "sourceEmailId": "<string>",
    "metadata": {},
    "parentCommentId": "<string>",
    "createdAt": "<string>",
    "updatedAt": "<string>",
    "author": "<string>",
    "authorId": "<string>",
    "authorUserType": "<string>",
    "customerContactId": "<string>",
    "customerContactEmail": "<string>",
    "authorAvatarUrl": "<string>",
    "attachments": [
      "<string>"
    ]
  }
}

Authorizations

​
Authorization
string
header
required

Enter JWT bearer token

​
x-org-id
string
header
required

Enter organization ID

Path Parameters

​
id
string
required

Body

application/json
​
content
string
required

The content of the comment

​
contentHtml
string

The HTML content of the comment

​
threadName
string

The name of the comment thread

​
parentCommentId
string

The parent comment ID

​
commentVisibility
string

The visibility of the comment

​
commentType
string

The type of the comment

​
metadata
object

The metadata of the comment

​
attachmentUrls
string[]

The attachment URLs

​
commentAs
string

The comment as a string

​
customerEmail
string

The customer contact's email address

Response

201
application/json
Operation successful
​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object
required

The response for create/update/delete comment operations