curl --request PATCH \
  --url https://platform.thena.ai/v1/tickets/{id}/escalate \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "reason": "<string>",
  "details": "<string>",
  "impact": "<string>"
}'

{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "id": "<string>",
    "title": "<string>",
    "ticketId": 123,
    "description": "<string>",
    "accountId": "<string>",
    "status": "<string>",
    "priority": "<string>",
    "account": "<string>",
    "teamId": "<string>",
    "teamName": "<string>",
    "isPrivate": true,
    "typeId": "<string>",
    "type": "<string>",
    "assignedAgent": "<string>",
    "assignedAgentId": "<string>",
    "requestorEmail": "<string>",
    "submitterEmail": "<string>",
    "customFieldValues": [
      "<string>"
    ],
    "deletedAt": "<string>",
    "archivedAt": "<string>",
    "createdAt": "<string>",
    "updatedAt": "<string>"
  }
}