Thena Platform

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Overview

Welcome to Thena — the AI-native platform built for modern B2B teams, providing unmatched flexibility and power to manage tickets, workflows, and customer operations. With 150+ APIs and core concepts like Organization, Account, Contact, Ticket, Team, and Group, Thena is engineered from the ground up to be modular, scalable, and deeply customizable. From smart forms with cascading rules, next-gen routing and SLAs, and a strong Slack experience, to advanced email integration and a canvas-style workflow builder, Thena is purpose-built for B2B customer support and service. Whether it’s multi-channel notifications, AI agents with layered capabilities, or a fully modern UI, every part of Thena is optimized for performance and clarity. Add in a robust Apps platform, data insights, and super-fast onboarding—you’ve got the most modern support infrastructure for scaling organizations.