# Thena AI ## Docs - [Add Url To Agent](https://docs.thena.ai/api-reference/agent-studio/agent-files/add-url-to-agent.md): Add a URL to an agent's knowledge base. - [Delete Agent File](https://docs.thena.ai/api-reference/agent-studio/agent-files/delete-agent-file.md): Delete a file. - [Get Agent File](https://docs.thena.ai/api-reference/agent-studio/agent-files/get-agent-file.md): Get a specific file's details. - [List Agent Files](https://docs.thena.ai/api-reference/agent-studio/agent-files/list-agent-files.md): List all files associated with an agent. - [Search Agent Files](https://docs.thena.ai/api-reference/agent-studio/agent-files/search-agent-files.md): Search files by content. - [Upload Agent File](https://docs.thena.ai/api-reference/agent-studio/agent-files/upload-agent-file.md): Upload a file for an agent. - [Create Agent Tool](https://docs.thena.ai/api-reference/agent-studio/agent-tools/create-agent-tool.md): Configure a new tool for an agent. - [Delete Agent Tool](https://docs.thena.ai/api-reference/agent-studio/agent-tools/delete-agent-tool.md): Remove a tool configuration from an agent. - [Get Agent Tool](https://docs.thena.ai/api-reference/agent-studio/agent-tools/get-agent-tool.md): Get a specific tool configuration for an agent. - [Get Agent Tools](https://docs.thena.ai/api-reference/agent-studio/agent-tools/get-agent-tools.md): Get all tools configured for an agent. - [Get Tool Executions](https://docs.thena.ai/api-reference/agent-studio/agent-tools/get-tool-executions.md): Get execution history for a specific tool. - [Update Agent Tool](https://docs.thena.ai/api-reference/agent-studio/agent-tools/update-agent-tool.md): Update a tool configuration for an agent. - [Create Agent](https://docs.thena.ai/api-reference/agent-studio/agents/create-agent.md): Create a new agent. - [Delete Agent](https://docs.thena.ai/api-reference/agent-studio/agents/delete-agent.md): Delete an agent. - [Get Agent](https://docs.thena.ai/api-reference/agent-studio/agents/get-agent.md): Get details of a specific agent. - [List Agents](https://docs.thena.ai/api-reference/agent-studio/agents/list-agents.md): List all agents for an organization. - [Update Agent](https://docs.thena.ai/api-reference/agent-studio/agents/update-agent.md): Update an agent. - [Add Chat Message](https://docs.thena.ai/api-reference/agent-studio/chat/add-chat-message.md): Add a new message to a chat thread. - [Add Chat Message Stream](https://docs.thena.ai/api-reference/agent-studio/chat/add-chat-message-stream.md): Add a new message to a chat thread and stream the AI response. - [Clear All Chats](https://docs.thena.ai/api-reference/agent-studio/chat/clear-all-chats.md): Clear all chat threads and messages for the current user with a specific agent. - [Create Chat Thread](https://docs.thena.ai/api-reference/agent-studio/chat/create-chat-thread.md): Create a new chat thread. - [Delete Chat Thread](https://docs.thena.ai/api-reference/agent-studio/chat/delete-chat-thread.md): Delete a chat thread. - [Get Chat History](https://docs.thena.ai/api-reference/agent-studio/chat/get-chat-history.md): Get all chat histories for the authenticated user. - [Get Chat Thread](https://docs.thena.ai/api-reference/agent-studio/chat/get-chat-thread.md): Get a specific chat thread with its messages. - [Get Recent Thread](https://docs.thena.ai/api-reference/agent-studio/chat/get-recent-thread.md): Get the most recent chat thread for an agent, if it exists. - [List Chat Messages](https://docs.thena.ai/api-reference/agent-studio/chat/list-chat-messages.md): Get all messages for a specific chat thread. - [List Chat Threads](https://docs.thena.ai/api-reference/agent-studio/chat/list-chat-threads.md): List all chat threads for a specific agent. - [List Enhanced Web Chat Threads](https://docs.thena.ai/api-reference/agent-studio/chat/list-enhanced-web-chat-threads.md): List all web chat threads (anonymous user threads) for a specific agent with enhanced data including widget user information and message count. - [List Web Chat Threads](https://docs.thena.ai/api-reference/agent-studio/chat/list-web-chat-threads.md): List all web chat threads (anonymous user threads) for a specific agent. - [Search Web Chat Threads](https://docs.thena.ai/api-reference/agent-studio/chat/search-web-chat-threads.md): Search web chat threads (anonymous user threads) for a specific agent. - [Stream Chat Messages](https://docs.thena.ai/api-reference/agent-studio/chat/stream-chat-messages.md): Stream new messages for a chat thread using SSE. - [Create Chat Message Feedback](https://docs.thena.ai/api-reference/agent-studio/feedback/create-chat-message-feedback.md): Create a new feedback entry for a chat message. - [Create Flow Execution Feedback](https://docs.thena.ai/api-reference/agent-studio/feedback/create-flow-execution-feedback.md): Create a new feedback entry for a flow execution. - [Get Chat Message Feedback](https://docs.thena.ai/api-reference/agent-studio/feedback/get-chat-message-feedback.md): Get feedback for a specific AI message. - [Get Chat Messages Feedback Batch](https://docs.thena.ai/api-reference/agent-studio/feedback/get-chat-messages-feedback-batch.md): Get feedback for a batch of AI messages. - [Get Flow Execution Feedback](https://docs.thena.ai/api-reference/agent-studio/feedback/get-flow-execution-feedback.md): Get feedback for a specific flow execution. - [Bulk Execute Flows](https://docs.thena.ai/api-reference/agent-studio/flow-execution/bulk-execute-flows.md): Execute multiple flows in bulk. - [Cancel Execution](https://docs.thena.ai/api-reference/agent-studio/flow-execution/cancel-execution.md): Cancel a running or queued execution. - [Execute Flow](https://docs.thena.ai/api-reference/agent-studio/flow-execution/execute-flow.md): Execute a flow immediately or queue for background execution. - [Get Execution](https://docs.thena.ai/api-reference/agent-studio/flow-execution/get-execution.md): Get details of a specific flow execution. - [Get Execution Analytics](https://docs.thena.ai/api-reference/agent-studio/flow-execution/get-execution-analytics.md): Get execution analytics and statistics. - [Get Queue Status](https://docs.thena.ai/api-reference/agent-studio/flow-execution/get-queue-status.md): Get status of execution queues. - [List Executions](https://docs.thena.ai/api-reference/agent-studio/flow-execution/list-executions.md): List flow executions with filtering and pagination. - [Retry Failed Jobs](https://docs.thena.ai/api-reference/agent-studio/flow-execution/retry-failed-jobs.md): Retry failed jobs in a specific priority queue. - [Stream Execution Updates](https://docs.thena.ai/api-reference/agent-studio/flow-execution/stream-execution-updates.md): Stream real-time updates for a specific execution. - [Update Execution](https://docs.thena.ai/api-reference/agent-studio/flow-execution/update-execution.md): Update execution status or metadata. - [Check Mcp Server Health](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/check-mcp-server-health.md): Perform a health check on an MCP server. - [Connect Mcp Server](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/connect-mcp-server.md): Smart MCP server connection with automatic authentication detection. - [Create Mcp Server](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/create-mcp-server.md): Configure a new MCP server for an agent. - [Delete Mcp Server](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/delete-mcp-server.md): Remove an MCP server configuration from an agent. - [Get Agent Mcp Servers](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/get-agent-mcp-servers.md): Get all MCP servers configured for an agent. - [Get Mcp Server Tools](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/get-mcp-server-tools.md): Get tools available from an MCP server. - [Update Mcp Server](https://docs.thena.ai/api-reference/agent-studio/mcp-servers/update-mcp-server.md): Update an MCP server configuration. - [Create a new app](https://docs.thena.ai/api-reference/apps-platform/app-creation/create-a-new-app.md): Creates a new app with the provided manifest and configurations - [Delete an app](https://docs.thena.ai/api-reference/apps-platform/app-creation/delete-an-app.md): Soft deletes an app from the system - [Fetch app manifest](https://docs.thena.ai/api-reference/apps-platform/app-creation/fetch-app-manifest.md): Retrieves the manifest and details of a specific app - [Get appsfetch apps](https://docs.thena.ai/api-reference/apps-platform/app-creation/get-appsfetch-apps.md) - [Update an existing app](https://docs.thena.ai/api-reference/apps-platform/app-creation/update-an-existing-app.md): Updates an app's manifest and configurations - [add app to teams](https://docs.thena.ai/api-reference/apps-platform/app-installation/add-app-to-teams.md) - [Get installed apps by organization](https://docs.thena.ai/api-reference/apps-platform/app-installation/get-installed-apps-by-organization.md): Get installed apps by organization - [Install an app](https://docs.thena.ai/api-reference/apps-platform/app-installation/install-an-app.md): Installs an app for the given teams. - [remove app from teams](https://docs.thena.ai/api-reference/apps-platform/app-installation/remove-app-from-teams.md) - [update the configuration for installations](https://docs.thena.ai/api-reference/apps-platform/app-installation/update-the-configuration-for-installations.md) - [Reinstall an app](https://docs.thena.ai/api-reference/apps-platform/app-reinstallation/reinstall-an-app.md): Reinstall an app for the given teams. - [Uninstall an app](https://docs.thena.ai/api-reference/apps-platform/app-uninstallation/post-appsuninstall.md): Uninstalls an app and removes all associated data for the given teams. - [Handle published events webhook](https://docs.thena.ai/api-reference/apps-platform/incoming-webhook/handle-published-events-webhook.md): Handles the published events webhook - [Introduction](https://docs.thena.ai/api-reference/introduction.md): Complete API reference documentation for the Thena platform. - [Create account](https://docs.thena.ai/api-reference/mcp/accounts/create-account.md): MCP tool to create a new account in the Thena platform. - [Create bulk customer contacts](https://docs.thena.ai/api-reference/mcp/accounts/create-bulk-customer-contacts.md): MCP tool to create multiple customer contacts in a single request in the Thena platform. - [Delete account](https://docs.thena.ai/api-reference/mcp/accounts/delete-account.md): MCP tool to delete an account from the Thena platform. - [Filter accounts by IDs](https://docs.thena.ai/api-reference/mcp/accounts/filter-accounts-by-ids.md): MCP tool to filter accounts by a list of account IDs in the Thena platform. - [Filter accounts by primary domains](https://docs.thena.ai/api-reference/mcp/accounts/filter-accounts-by-primary-domains.md): MCP tool to filter accounts by a list of primary domains in the Thena platform. - [Filter customer contacts by IDs](https://docs.thena.ai/api-reference/mcp/accounts/filter-customer-contacts-by-ids.md): MCP tool to filter customer contacts by a list of contact IDs in the Thena platform. - [Get account](https://docs.thena.ai/api-reference/mcp/accounts/get-account.md): MCP tool to retrieve a specific account by ID from the Thena platform. - [Get account activity](https://docs.thena.ai/api-reference/mcp/accounts/get-account-activity.md): MCP tool to retrieve a specific account activity by ID from the Thena platform. - [Get account note](https://docs.thena.ai/api-reference/mcp/accounts/get-account-note.md): MCP tool to retrieve a specific account note by ID from the Thena platform. - [Get all account activities](https://docs.thena.ai/api-reference/mcp/accounts/get-all-account-activities.md): MCP tool to retrieve a paginated list of all activities for a specific account in the Thena platform. - [Get all account notes](https://docs.thena.ai/api-reference/mcp/accounts/get-all-account-notes.md): MCP tool to retrieve a paginated list of all notes for a specific account in the Thena platform. - [Get all accounts](https://docs.thena.ai/api-reference/mcp/accounts/get-all-accounts.md): MCP tool to retrieve a paginated list of all accounts in the Thena platform. - [Get all customer contacts](https://docs.thena.ai/api-reference/mcp/accounts/get-all-customer-contacts.md): MCP tool to retrieve a paginated list of all customer contacts in the Thena platform. - [Get customer contact](https://docs.thena.ai/api-reference/mcp/accounts/get-customer-contact.md): MCP tool to retrieve a specific customer contact by ID from the Thena platform. - [Introduction](https://docs.thena.ai/api-reference/mcp/accounts/overview.md) - [Search customer contacts](https://docs.thena.ai/api-reference/mcp/accounts/search-customer-contacts.md): MCP tool to search for customer contacts by email in the Thena platform. - [Update account](https://docs.thena.ai/api-reference/mcp/accounts/update-account.md): MCP tool to update an existing account in the Thena platform. - [Create comment](https://docs.thena.ai/api-reference/mcp/comments/create-comment.md): MCP tool to add a new comment to any entity in the Thena platform. - [Create note](https://docs.thena.ai/api-reference/mcp/comments/create-note.md): MCP tool to create a private note on an entity in the Thena platform. - [Get comments by user type](https://docs.thena.ai/api-reference/mcp/comments/get-comments-by-user-type.md): MCP tool to filter comments by user type in the Thena platform. - [Get comments on entity](https://docs.thena.ai/api-reference/mcp/comments/get-comments-on-entity.md): MCP tool to retrieve threaded comment conversations in the Thena platform. - [Introduction](https://docs.thena.ai/api-reference/mcp/comments/overview.md) - [Search comments](https://docs.thena.ai/api-reference/mcp/comments/search-comments.md): MCP tool to search for comments using Thena's search API with advanced filtering capabilities. - [Update comment](https://docs.thena.ai/api-reference/mcp/comments/update-comment.md): MCP tool to update an existing comment in the Thena platform. - [Create team routing rule](https://docs.thena.ai/api-reference/mcp/teams/create-team-routing-rule.md): MCP tool to create a routing rule for a team in the Thena platform. - [Get subteams](https://docs.thena.ai/api-reference/mcp/teams/get-subteams.md): MCP tool to retrieve all subteams for a parent team in the Thena platform. - [Get team configurations](https://docs.thena.ai/api-reference/mcp/teams/get-team-configurations.md): MCP tool to retrieve configurations for a team in the Thena platform. - [Get team routing rules](https://docs.thena.ai/api-reference/mcp/teams/get-team-routing-rules.md): MCP tool to retrieve routing rules for a team in the Thena platform. - [Introduction](https://docs.thena.ai/api-reference/mcp/teams/overview.md) - [Search teams](https://docs.thena.ai/api-reference/mcp/teams/search-teams.md): MCP tool to search for teams using Thena's search API with advanced filtering capabilities. - [Update team configurations](https://docs.thena.ai/api-reference/mcp/teams/update-team-configurations.md): MCP tool to update configurations for a team in the Thena platform. - [Update team routing rule](https://docs.thena.ai/api-reference/mcp/teams/update-team-routing-rule.md): MCP tool to update a routing rule for a team in the Thena platform. - [Assign ticket](https://docs.thena.ai/api-reference/mcp/tickets/assign-ticket.md): MCP tool to assign a ticket to a specific agent in the Thena platform. - [Create ticket](https://docs.thena.ai/api-reference/mcp/tickets/create-ticket.md): MCP tool to create a new ticket in the Thena platform. - [Create ticket comment](https://docs.thena.ai/api-reference/mcp/tickets/create-ticket-comment.md): MCP tool to add a comment to a ticket in the Thena platform. - [Get ticket comments](https://docs.thena.ai/api-reference/mcp/tickets/get-ticket-comments.md): MCP tool to retrieve all comments for a specific ticket in the Thena platform. - [Get ticket priorities](https://docs.thena.ai/api-reference/mcp/tickets/get-ticket-priorities.md): MCP tool to retrieve all possible ticket priorities from the Thena platform, optionally filtered by team. - [Get ticket statuses](https://docs.thena.ai/api-reference/mcp/tickets/get-ticket-statuses.md): MCP tool to retrieve all possible ticket statuses from the Thena platform, optionally filtered by team. - [Get tickets analytics by account](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-account.md): MCP tool to get aggregated ticket analytics data grouped by account for a specific date range. - [Get tickets analytics by assignee](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-assignee.md): MCP tool to fetch comprehensive assignee performance metrics and ticket analytics for a specified date range. - [Get tickets analytics by custom fields](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-custom-fields.md): MCP tool to get aggregated ticket analytics data grouped by custom fields for a specific date range and team. - [Get tickets analytics by standard fields](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-standard-fields.md): MCP tool to get aggregated ticket analytics data grouped by multiple standard fields for a specific date range and team. - [Get tickets analytics by status](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-status.md): MCP tool to fetch ticket analytics grouped by status for a date range. - [Get tickets analytics by time](https://docs.thena.ai/api-reference/mcp/tickets/get-tickets-analytics-by-time.md): MCP tool to get aggregated ticket analytics data grouped by time periods (daily, weekly, monthly, quarterly) for a specific date range. - [Introduction](https://docs.thena.ai/api-reference/mcp/tickets/overview.md) - [Search tickets](https://docs.thena.ai/api-reference/mcp/tickets/search-tickets.md): MCP tool to search for tickets using Thena's search API with advanced filtering capabilities. - [Update ticket](https://docs.thena.ai/api-reference/mcp/tickets/update-ticket.md): MCP tool to update a ticket in the Thena platform. - [Update ticket priority](https://docs.thena.ai/api-reference/mcp/tickets/update-ticket-priority.md): MCP tool to update the priority of a ticket in the Thena platform. - [Update ticket status](https://docs.thena.ai/api-reference/mcp/tickets/update-ticket-status.md): MCP tool to update the status of a ticket in the Thena platform. - [Create workflow](https://docs.thena.ai/api-reference/mcp/workflows/create-workflow.md): MCP tool to create a new workflow in the Thena platform. - [Delete workflow](https://docs.thena.ai/api-reference/mcp/workflows/delete-workflow.md): MCP tool to delete a workflow from the Thena platform. - [Get activity registry](https://docs.thena.ai/api-reference/mcp/workflows/get-activity-registry.md): MCP tool to retrieve available activities that can be used in workflows from the Thena platform. - [Get all workflows](https://docs.thena.ai/api-reference/mcp/workflows/get-all-workflows.md): MCP tool to retrieve a paginated list of all workflows in the Thena platform. - [Get available workflow filters](https://docs.thena.ai/api-reference/mcp/workflows/get-available-workflow-filters.md): MCP tool to retrieve available filter operators and logical operators for workflow filtering from the Thena platform. - [Get event registry](https://docs.thena.ai/api-reference/mcp/workflows/get-event-registry.md): MCP tool to retrieve available events that can trigger workflows from the Thena platform. - [Get workflow](https://docs.thena.ai/api-reference/mcp/workflows/get-workflow.md): MCP tool to retrieve a specific workflow by its unique identifier from the Thena platform. - [Get workflow executions](https://docs.thena.ai/api-reference/mcp/workflows/get-workflow-executions.md): MCP tool to retrieve executions/instances of a specific workflow from the Thena platform. - [Get workflow tasks](https://docs.thena.ai/api-reference/mcp/workflows/get-workflow-tasks.md): MCP tool to retrieve tasks/activities within a workflow execution from the Thena platform. - [Introduction](https://docs.thena.ai/api-reference/mcp/workflows/overview.md) - [Toggle workflow](https://docs.thena.ai/api-reference/mcp/workflows/toggle-workflow.md): MCP tool to activate or deactivate a workflow in the Thena platform. - [Update workflow](https://docs.thena.ai/api-reference/mcp/workflows/update-workflow.md): MCP tool to update an existing workflow in the Thena platform. - [Bulk create account contacts](https://docs.thena.ai/api-reference/platform/accounts/bulk-create-customer-contacts.md) - [Create an account contact](https://docs.thena.ai/api-reference/platform/accounts/create-a-customer-contact.md) - [Create an account](https://docs.thena.ai/api-reference/platform/accounts/create-an-account.md) - [Creates an account activity](https://docs.thena.ai/api-reference/platform/accounts/creates-an-account-activity.md) - [Creates an account note](https://docs.thena.ai/api-reference/platform/accounts/creates-an-account-note.md) - [Creates an account task](https://docs.thena.ai/api-reference/platform/accounts/creates-an-account-task.md) - [Delete customer contact](https://docs.thena.ai/api-reference/platform/accounts/delete-a-customer-contact.md) - [Delete an account](https://docs.thena.ai/api-reference/platform/accounts/delete-an-account.md) - [Deletes an account activity](https://docs.thena.ai/api-reference/platform/accounts/deletes-an-account-activity.md) - [Deletes an account note](https://docs.thena.ai/api-reference/platform/accounts/deletes-an-account-note.md) - [Deletes an account task](https://docs.thena.ai/api-reference/platform/accounts/deletes-an-account-task.md) - [Fetches all account activities](https://docs.thena.ai/api-reference/platform/accounts/fetches-all-account-activities.md) - [Fetches all account notes by account ID or by note ID](https://docs.thena.ai/api-reference/platform/accounts/fetches-all-account-notes-by-account-id-or-by-note-id.md) - [Fetches all account tasks by account ID or by task ID](https://docs.thena.ai/api-reference/platform/accounts/fetches-all-account-tasks-by-account-id-or-by-task-id.md) - [Filter customer contacts by IDs](https://docs.thena.ai/api-reference/platform/accounts/filter-customer-contacts-by-ids.md) - [Get account details](https://docs.thena.ai/api-reference/platform/accounts/get-account-details.md) - [Get accounts by ids](https://docs.thena.ai/api-reference/platform/accounts/get-accounts-by-ids.md): Get accounts by IDs - [Gets all account attribute values](https://docs.thena.ai/api-reference/platform/accounts/gets-all-account-attribute-values.md) - [Ingest customer contacts](https://docs.thena.ai/api-reference/platform/accounts/ingest-users.md) - [Removes an attachment from an account activity](https://docs.thena.ai/api-reference/platform/accounts/removes-an-attachment-from-an-account-activity.md) - [Removes an attachment from an account note](https://docs.thena.ai/api-reference/platform/accounts/removes-an-attachment-from-an-account-note.md) - [Removes an attachment from an account task](https://docs.thena.ai/api-reference/platform/accounts/removes-an-attachment-from-an-account-task.md) - [Update customer contact](https://docs.thena.ai/api-reference/platform/accounts/update-a-customer-contact.md) - [Update an account](https://docs.thena.ai/api-reference/platform/accounts/update-an-account.md) - [Updates an account activity](https://docs.thena.ai/api-reference/platform/accounts/updates-an-account-activity.md) - [Updates an account note](https://docs.thena.ai/api-reference/platform/accounts/updates-an-account-note.md) - [Updates an account task](https://docs.thena.ai/api-reference/platform/accounts/updates-an-account-task.md) - [Comment on an entity](https://docs.thena.ai/api-reference/platform/comments/comment-on-an-entity.md): Create a comment on an entity (ticket, account activity, note, or task). This endpoint is only available for standard and enterprise tier organizations. - [Delete a comment](https://docs.thena.ai/api-reference/platform/comments/delete-a-comment.md) - [Get a comment](https://docs.thena.ai/api-reference/platform/comments/get-a-comment.md) - [Get comment threads](https://docs.thena.ai/api-reference/platform/comments/get-comment-threads.md) - [Get comments for an entity by user type](https://docs.thena.ai/api-reference/platform/comments/get-comments-for-an-entity-by-user-type.md): Get comments for an entity filtered by user type (agent, customer, or all). This endpoint is only available for standard and enterprise tier organizations. - [Get comments on an entity](https://docs.thena.ai/api-reference/platform/comments/get-comments-on-an-entity.md): Get all comments for an entity (ticket, account activity, note, or task). This endpoint is only available for standard and enterprise tier organizations. - [Update a comment](https://docs.thena.ai/api-reference/platform/comments/update-a-comment.md) - [Create a CSAT rule for a team](https://docs.thena.ai/api-reference/platform/csat/create-a-csat-rule-for-a-team.md): Creates a new rule for a team. If CSAT settings do not exist for the team, they will be created automatically. - [Delete a CSAT rule](https://docs.thena.ai/api-reference/platform/csat/delete-a-csat-rule.md) - [Get a CSAT rule by ID](https://docs.thena.ai/api-reference/platform/csat/get-a-csat-rule-by-id.md) - [Get CSAT settings by team ID](https://docs.thena.ai/api-reference/platform/csat/get-csat-settings-by-team-id.md) - [Reorder the priority of CSAT rules for a team](https://docs.thena.ai/api-reference/platform/csat/reorder-the-priority-of-csat-rules-for-a-team.md) - [Update a CSAT rule](https://docs.thena.ai/api-reference/platform/csat/update-a-csat-rule.md) - [Update the cooldown period for a team](https://docs.thena.ai/api-reference/platform/csat/update-the-cooldown-period-for-a-team.md) - [Update the Csat setting for a team](https://docs.thena.ai/api-reference/platform/csat/update-the-csat-setting-for-a-team.md) - [Create a custom field](https://docs.thena.ai/api-reference/platform/custom-fields/create-a-custom-field.md) - [Delete custom fields](https://docs.thena.ai/api-reference/platform/custom-fields/delete-custom-fields.md) - [Get all custom field types](https://docs.thena.ai/api-reference/platform/custom-fields/get-all-custom-field-types.md) - [Get all custom fields](https://docs.thena.ai/api-reference/platform/custom-fields/get-all-custom-fields.md) - [Get all thena restricted fields](https://docs.thena.ai/api-reference/platform/custom-fields/get-all-thena-restricted-fields.md): This endpoint is only available for standard and enterprise tier organizations. - [Get custom fields by IDs](https://docs.thena.ai/api-reference/platform/custom-fields/get-custom-fields-by-ids.md) - [Search custom field using name](https://docs.thena.ai/api-reference/platform/custom-fields/search-custom-field-using-name.md) - [Update custom fields](https://docs.thena.ai/api-reference/platform/custom-fields/update-custom-fields.md) - [Delete an emoji action by id](https://docs.thena.ai/api-reference/platform/emoji-actions/delete-an-emoji-action-by-id.md): Delete a specific emoji action by ID from a team. This endpoint is only available for standard and enterprise tier organizations. - [Get all emoji actions](https://docs.thena.ai/api-reference/platform/emoji-actions/get-all-emoji-actions.md): Get all available emoji actions. This endpoint is only available for standard and enterprise tier organizations. - [Get all emoji actions for a team](https://docs.thena.ai/api-reference/platform/emoji-actions/get-all-emoji-actions-for-a-team.md): Get all emoji action mappings for a specific team. This endpoint is only available for standard and enterprise tier organizations. - [Map an emoji action](https://docs.thena.ai/api-reference/platform/emoji-actions/map-an-emoji-action.md): Create emoji action mappings for a team. This endpoint is only available for standard and enterprise tier organizations. - [Update an emoji action](https://docs.thena.ai/api-reference/platform/emoji-actions/update-an-emoji-action.md): Update multiple emoji actions for a team. This endpoint is only available for standard and enterprise tier organizations. - [Update an emoji action by id](https://docs.thena.ai/api-reference/platform/emoji-actions/update-an-emoji-action-by-id.md): Update a specific emoji action by ID for a team. This endpoint is only available for standard and enterprise tier organizations. - [Create a form](https://docs.thena.ai/api-reference/platform/forms/create-a-form.md) - [Delete forms](https://docs.thena.ai/api-reference/platform/forms/delete-forms.md) - [Get all forms](https://docs.thena.ai/api-reference/platform/forms/get-all-forms.md) - [Get forms by IDs](https://docs.thena.ai/api-reference/platform/forms/get-forms-by-ids.md) - [Order forms](https://docs.thena.ai/api-reference/platform/forms/order-forms.md): This endpoint is only available for standard and enterprise tier organizations. - [Search forms using name](https://docs.thena.ai/api-reference/platform/forms/search-forms-using-name.md) - [Update form](https://docs.thena.ai/api-reference/platform/forms/update-form.md) - [Post csatsubmissions](https://docs.thena.ai/api-reference/platform/post-csatsubmissions.md) - [Add a reaction to a comment](https://docs.thena.ai/api-reference/platform/reactions/add-a-reaction-to-a-comment.md) - [Get v1reactionsemojis](https://docs.thena.ai/api-reference/platform/reactions/get-v1reactionsemojis.md): Get all available emojis for reactions. This endpoint is only available for standard and enterprise tier organizations. - [Remove a reaction from a comment](https://docs.thena.ai/api-reference/platform/reactions/remove-a-reaction-from-a-comment.md) - [Entity search](https://docs.thena.ai/api-reference/platform/search/entity-search.md): Search for tickets, accounts, comments, help center, users, organization and teams - [Multi search](https://docs.thena.ai/api-reference/platform/search/federated-search.md): Perform multiple searches across different collections - [Upload a single file](https://docs.thena.ai/api-reference/platform/storage/upload-a-single-file.md): This endpoint is only available for enterprise tier organizations. - [Create a new tag](https://docs.thena.ai/api-reference/platform/tags/create-a-new-tag.md) - [Create a new tag for a particular team](https://docs.thena.ai/api-reference/platform/tags/create-a-new-tag-for-a-particular-team.md) - [Delete a tag](https://docs.thena.ai/api-reference/platform/tags/delete-a-tag.md) - [Get a specific tag](https://docs.thena.ai/api-reference/platform/tags/get-a-specific-tag.md) - [Get all tags](https://docs.thena.ai/api-reference/platform/tags/get-all-tags.md) - [Get all tags for a particular team](https://docs.thena.ai/api-reference/platform/tags/get-all-tags-for-a-particular-team.md) - [Remove a tag from a particular team](https://docs.thena.ai/api-reference/platform/tags/remove-a-tag-from-a-particular-team.md) - [Update a tag](https://docs.thena.ai/api-reference/platform/tags/update-a-tag.md) - [Update a tag for a particular team](https://docs.thena.ai/api-reference/platform/tags/update-a-tag-for-a-particular-team.md) - [Add a team member](https://docs.thena.ai/api-reference/platform/teams/add-a-team-member.md) - [Create a team](https://docs.thena.ai/api-reference/platform/teams/create-a-team.md) - [Create a team routing rule](https://docs.thena.ai/api-reference/platform/teams/create-a-team-routing-rule.md) - [Delete a team](https://docs.thena.ai/api-reference/platform/teams/delete-a-team.md) - [Delete a team routing rule](https://docs.thena.ai/api-reference/platform/teams/delete-a-team-routing-rule.md) - [Get a team by ID](https://docs.thena.ai/api-reference/platform/teams/get-a-team-by-id.md) - [Get all public teams](https://docs.thena.ai/api-reference/platform/teams/get-all-public-teams.md) - [Get all team members](https://docs.thena.ai/api-reference/platform/teams/get-all-team-members.md) - [Get all teams that user is the part of!](https://docs.thena.ai/api-reference/platform/teams/get-all-teams-that-user-is-the-part-of!.md) - [Get sub teams for a team](https://docs.thena.ai/api-reference/platform/teams/get-sub-teams-for-a-team.md): This endpoint is only available for standard and enterprise tier organizations. - [Get team configurations](https://docs.thena.ai/api-reference/platform/teams/get-team-configurations.md) - [Get team routing](https://docs.thena.ai/api-reference/platform/teams/get-team-routing.md) - [Remove a team member](https://docs.thena.ai/api-reference/platform/teams/remove-a-team-member.md) - [Update a team](https://docs.thena.ai/api-reference/platform/teams/update-a-team.md) - [Update team configurations](https://docs.thena.ai/api-reference/platform/teams/update-team-configurations.md) - [Update team routing](https://docs.thena.ai/api-reference/platform/teams/update-team-routing.md) - [Get all tags for a ticket](https://docs.thena.ai/api-reference/platform/ticket-tags/get-all-tags-for-a-ticket.md) - [Remove a tag from a ticket](https://docs.thena.ai/api-reference/platform/ticket-tags/remove-a-tag-from-a-ticket.md) - [Tags successfully added to ticket](https://docs.thena.ai/api-reference/platform/ticket-tags/tags-successfully-added-to-ticket.md) - [Archive a ticket](https://docs.thena.ai/api-reference/platform/tickets/archive-a-ticket.md) - [Archive tickets in bulk](https://docs.thena.ai/api-reference/platform/tickets/archive-tickets-in-bulk.md) - [Assign a ticket to an agent](https://docs.thena.ai/api-reference/platform/tickets/assign-a-ticket-to-an-agent.md) - [Comment on a ticket](https://docs.thena.ai/api-reference/platform/tickets/comment-on-a-ticket.md) - [Create a new ticket status](https://docs.thena.ai/api-reference/platform/tickets/create-a-new-ticket-status.md) - [Create a ticket](https://docs.thena.ai/api-reference/platform/tickets/create-a-ticket.md) - [Create tickets in bulk](https://docs.thena.ai/api-reference/platform/tickets/create-tickets-in-bulk.md) - [Delete a custom ticket status](https://docs.thena.ai/api-reference/platform/tickets/delete-a-custom-ticket-status.md) - [Delete a ticket](https://docs.thena.ai/api-reference/platform/tickets/delete-a-ticket.md) - [Delete tickets in bulk](https://docs.thena.ai/api-reference/platform/tickets/delete-tickets-in-bulk.md) - [Get a ticket](https://docs.thena.ai/api-reference/platform/tickets/get-a-ticket.md) - [Get a ticket status by its ID](https://docs.thena.ai/api-reference/platform/tickets/get-a-ticket-status-by-its-id.md) - [Get all ticket statuses](https://docs.thena.ai/api-reference/platform/tickets/get-all-ticket-statuses.md) - [Get all tickets](https://docs.thena.ai/api-reference/platform/tickets/get-all-tickets.md) - [Get comments for a ticket](https://docs.thena.ai/api-reference/platform/tickets/get-comments-for-a-ticket.md) - [Get ticket related](https://docs.thena.ai/api-reference/platform/tickets/get-ticket-related.md) - [Reassign a ticket to a team](https://docs.thena.ai/api-reference/platform/tickets/reassign-a-ticket-to-a-team.md) - [Unarchive a ticket](https://docs.thena.ai/api-reference/platform/tickets/unarchive-a-ticket.md): Unarchive a ticket for standard and enterprise tier organizations. - [Update a ticket](https://docs.thena.ai/api-reference/platform/tickets/update-a-ticket.md) - [Update a ticket status](https://docs.thena.ai/api-reference/platform/tickets/update-a-ticket-status.md) - [Update tickets in bulk](https://docs.thena.ai/api-reference/platform/tickets/update-tickets-in-bulk.md) - [Create your time off!](https://docs.thena.ai/api-reference/platform/users/create-your-time-off.md) - [Delete your time off!](https://docs.thena.ai/api-reference/platform/users/delete-your-time-off.md) - [Fetch all users](https://docs.thena.ai/api-reference/platform/users/fetch-all-users.md): This endpoint is only available for standard and enterprise tier organizations. - [Fetch current user's details](https://docs.thena.ai/api-reference/platform/users/fetch-current-users-details.md) - [Get all your time off!](https://docs.thena.ai/api-reference/platform/users/get-all-your-time-off.md) - [Update your availability](https://docs.thena.ai/api-reference/platform/users/update-your-availability.md) - [Update your time off!](https://docs.thena.ai/api-reference/platform/users/update-your-time-off.md) - [Update your user details](https://docs.thena.ai/api-reference/platform/users/update-your-user-details.md) - [Update your working hours!](https://docs.thena.ai/api-reference/platform/users/update-your-working-hours.md) - [Accounts search](https://docs.thena.ai/api-reference/search/accounts-search.md) - [Comments search](https://docs.thena.ai/api-reference/search/comments-search.md) - [Introduction](https://docs.thena.ai/api-reference/search/introduction.md) - [Organization search](https://docs.thena.ai/api-reference/search/organization-search.md) - [Teams search](https://docs.thena.ai/api-reference/search/teams-search.md) - [Tickets search](https://docs.thena.ai/api-reference/search/tickets-search.md) - [Users search](https://docs.thena.ai/api-reference/search/users-search.md) - [Get the duration left for a job](https://docs.thena.ai/api-reference/sla/sla-duration/get-the-duration-left-for-a-job.md) - [Override SLA for a job](https://docs.thena.ai/api-reference/sla/sla-duration/override-sla-for-a-job.md) - [Archive a policy](https://docs.thena.ai/api-reference/sla/sla-policies/archive-a-policy.md) - [Create a policy](https://docs.thena.ai/api-reference/sla/sla-policies/create-a-policy.md) - [Get a policy](https://docs.thena.ai/api-reference/sla/sla-policies/get-a-policy.md) - [Get all policies](https://docs.thena.ai/api-reference/sla/sla-policies/get-all-policies.md) - [Manually pause SLA for a ticket](https://docs.thena.ai/api-reference/sla/sla-policies/manually-pause-sla-for-a-ticket.md) - [Manually resume SLA for a ticket](https://docs.thena.ai/api-reference/sla/sla-policies/manually-resume-sla-for-a-ticket.md) - [Update a policy](https://docs.thena.ai/api-reference/sla/sla-policies/update-a-policy.md) - [Update priorities](https://docs.thena.ai/api-reference/sla/sla-policies/update-priorities.md) - [Create a new article](https://docs.thena.ai/api-reference/thena-help-center/article/create-a-new-article.md) - [Delete article](https://docs.thena.ai/api-reference/thena-help-center/article/delete-article.md) - [Get all articles](https://docs.thena.ai/api-reference/thena-help-center/article/get-all-articles.md) - [Get article by ID](https://docs.thena.ai/api-reference/thena-help-center/article/get-article-by-id.md) - [Update article](https://docs.thena.ai/api-reference/thena-help-center/article/update-article.md) - [Create a new collection](https://docs.thena.ai/api-reference/thena-help-center/collection/create-a-new-collection.md) - [Delete collections](https://docs.thena.ai/api-reference/thena-help-center/collection/delete-collections.md) - [Get a specific collection](https://docs.thena.ai/api-reference/thena-help-center/collection/get-a-specific-collection.md) - [Get all collections of an organization](https://docs.thena.ai/api-reference/thena-help-center/collection/get-all-collections-of-an-organization.md) - [Get collection tree with articles of a help center](https://docs.thena.ai/api-reference/thena-help-center/collection/get-collection-tree-with-articles-of-a-help-center.md) - [Update a collection](https://docs.thena.ai/api-reference/thena-help-center/collection/update-a-collection.md) - [Create a new help center](https://docs.thena.ai/api-reference/thena-help-center/help-centers/create-a-new-help-center.md) - [Delete a help center](https://docs.thena.ai/api-reference/thena-help-center/help-centers/delete-a-help-center.md) - [Get a specific help center by ID](https://docs.thena.ai/api-reference/thena-help-center/help-centers/get-a-specific-help-center-by-id.md) - [Get all help centers for the user](https://docs.thena.ai/api-reference/thena-help-center/help-centers/get-all-help-centers-for-the-user.md) - [Update a help center](https://docs.thena.ai/api-reference/thena-help-center/help-centers/update-a-help-center.md) - [Update custom domain for a help center](https://docs.thena.ai/api-reference/thena-help-center/help-centers/update-custom-domain-for-a-help-center.md) - [Create a new tag](https://docs.thena.ai/api-reference/thena-help-center/tag/create-a-new-tag.md) - [Delete a tag](https://docs.thena.ai/api-reference/thena-help-center/tag/delete-a-tag.md) - [Get all tags](https://docs.thena.ai/api-reference/thena-help-center/tag/get-all-tags.md) - [Update a tag](https://docs.thena.ai/api-reference/thena-help-center/tag/update-a-tag.md) - [Thena MCP server](https://docs.thena.ai/api-reference/thena-mcp-server.md): Connect your AI models and agents to Thena data through our MCP server - [Available filter operators and logical operators to use in workflow filters](https://docs.thena.ai/api-reference/workflows/workflows/available-filter-operators-and-logical-operators-to-use-in-workflow-filters.md) - [Create a new workflow](https://docs.thena.ai/api-reference/workflows/workflows/create-a-new-workflow.md) - [Delete a workflow](https://docs.thena.ai/api-reference/workflows/workflows/delete-a-workflow.md) - [Get activity registry](https://docs.thena.ai/api-reference/workflows/workflows/get-activity-registry.md) - [Get all the executions of a workflow](https://docs.thena.ai/api-reference/workflows/workflows/get-all-the-executions-of-a-workflow.md) - [Get all the tasks of a workflow execution](https://docs.thena.ai/api-reference/workflows/workflows/get-all-the-tasks-of-a-workflow-execution.md) - [Get all the workflows defined by the organization](https://docs.thena.ai/api-reference/workflows/workflows/get-all-the-workflows-defined-by-the-organization.md) - [Get all the workflows defined by the organization](https://docs.thena.ai/api-reference/workflows/workflows/get-all-the-workflows-defined-by-the-organization-1.md) - [Get event registry](https://docs.thena.ai/api-reference/workflows/workflows/get-event-registry.md) - [Toggle a workflow](https://docs.thena.ai/api-reference/workflows/workflows/toggle-a-workflow.md) - [Update a workflow](https://docs.thena.ai/api-reference/workflows/workflows/update-a-workflow.md) - [App manifest](https://docs.thena.ai/app-framework/core-concepts/manifest.md): Complete guide to configuring your app manifest - [Webhooks](https://docs.thena.ai/app-framework/core-concepts/webhooks.md): Complete guide to handling app webhooks - [Overview](https://docs.thena.ai/app-framework/overview.md): Learn how the Thena apps framework works and how to build with it - [All entries](https://docs.thena.ai/changelog/all.md): Complete history of updates and changes to the Thena platform. - [๐Ÿš€ April 10, 2025](https://docs.thena.ai/changelog/april-10-2025.md): Say hello to the new Thena โ€” where AI, service, and scale meet for modern B2B teams. - [๐Ÿ”” April 17, 2025](https://docs.thena.ai/changelog/april-17-2025.md): Smarter notifications, internal threads, and customizable themes. - [๐Ÿข April 24, 2025](https://docs.thena.ai/changelog/april-24-2025.md): A new Accounts experience with unified view, tasks, notes, and custom fields. - [๐Ÿ”ฎ August 14, 2025](https://docs.thena.ai/changelog/august-14-2025.md): AI chat threads for persistent AI conversations and Discord integration for community support. - [๐Ÿ“‹ August 20, 2025](https://docs.thena.ai/changelog/august-20-2025.md): Snippets for faster responses, ticket exports for analysis, proactive ticket outreach, and quick filter improvements. - [๐Ÿ”ง August 28, 2025](https://docs.thena.ai/changelog/august-28-2025.md): Webhooks integration, account saved views for better organization, and programmatic AI agent knowledge management. - [๐ŸŽฏ August 6, 2025](https://docs.thena.ai/changelog/august-6-2025.md): Accounts improvements, citations in L1 defection flow, public help center APIs, tag filtering, and AI sentiment enhancements. - [๐Ÿ“ฑ July 10, 2025](https://docs.thena.ai/changelog/july-10-2025.md): Image support in web chat and new Slack shortcuts for tickets. - [๐Ÿš€ July 16, 2025](https://docs.thena.ai/changelog/july-16-2025.md): Customer portal, Linear integration, Live presence and more. - [โœจ July 23, 2025](https://docs.thena.ai/changelog/july-23-2025.md): Move tickets between teams and provide feedback on AI actions. - [โšก July 30, 2025](https://docs.thena.ai/changelog/july-30-2025.md): Salesforce integration, collapse email threads new workflow triggers. - [๐Ÿค– June 10, 2025](https://docs.thena.ai/changelog/june-10-2025.md): AI Web chat - [๐Ÿ”— June 17, 2025](https://docs.thena.ai/changelog/june-17-2025.md): Related tickets - [June 25 2025](https://docs.thena.ai/changelog/june-25-2025.md) - [๐Ÿ’ฌ June 3, 2025](https://docs.thena.ai/changelog/june-3-2025.md): Introducing Auto-responder: Advanced multi-channel response automation. - [โญ June 9, 2025](https://docs.thena.ai/changelog/june-9-2025.md): Customer satisfaction surveys - [โšก May 1, 2025](https://docs.thena.ai/changelog/may-1-2025.md): Advanced APIs release and enhanced Kanban board with row pivoting. - [๐Ÿ”— May 10, 2025](https://docs.thena.ai/changelog/may-10-2025.md): Introducing internal threads and emoji actions for faster team collaboration. - [๐Ÿค– May 22, 2025](https://docs.thena.ai/changelog/may-22-2025.md): Introducing Thena MCP server for AI model integration. - [๐Ÿ“ข September 4, 2025](https://docs.thena.ai/changelog/september-4-2025.md): Broadcast campaigns to communicate with customers across email and Slack channels with comprehensive analytics and audience management. - [Account fields](https://docs.thena.ai/guides/accounts/account-fields.md): Structure what matters. Automate what follows. - [Accounts view](https://docs.thena.ai/guides/accounts/accounts-view.md): Real-time account updates. Zero clutter. - [Activity](https://docs.thena.ai/guides/accounts/activity.md): Calls. Meetings. Logged, not lost. - [Contact fields](https://docs.thena.ai/guides/accounts/contact-fields.md): Structure and personalize your contact data. - [Notes](https://docs.thena.ai/guides/accounts/notes.md): Collaborative notes. Context stays close. - [Tasks](https://docs.thena.ai/guides/accounts/tasks.md): Actionable tasks. Account context maintained. - [AI chat threads](https://docs.thena.ai/guides/ai-agents/ai-chat-threads.md): View and manage all AI-powered web-chat conversations across your organization in one centralized interface. - [Executions](https://docs.thena.ai/guides/ai-agents/executions.md): Track your AI agent's activity flow by flow. - [Feedback](https://docs.thena.ai/guides/ai-agents/feedback.md): Help us improve our AI by providing feedback on its actions. - [Flows](https://docs.thena.ai/guides/ai-agents/flows.md): The core building blocks of AI agents in Thena. - [Knowledge](https://docs.thena.ai/guides/ai-agents/knowledge.md): Train AI agents with your company's unique knowledge. - [Recruitment](https://docs.thena.ai/guides/ai-agents/recruitment.md): Your AI team, on your terms. - [Pricing plans](https://docs.thena.ai/guides/billing/pricing.md): Comprehensive overview of Thena pricing plans, features, and capabilities for every team size. - [Analytics](https://docs.thena.ai/guides/broadcasts/analytics.md): Track broadcast performance with comprehensive analytics, delivery metrics, and recall functionality. - [Audiences](https://docs.thena.ai/guides/broadcasts/audiences.md): Create and manage broadcast audiences with static lists and dynamic filters to target the right customers. - [Overview](https://docs.thena.ai/guides/broadcasts/overview.md): Create and manage broadcast campaigns to communicate with your customers across email and Slack channels. - [Articles](https://docs.thena.ai/guides/knowledge-base/articles.md): Create and manage knowledge base articles - [Help centers](https://docs.thena.ai/guides/knowledge-base/help-centers.md): Create and manage customizable knowledge bases for your users. - [Live collaboration](https://docs.thena.ai/guides/knowledge-base/live-collaboration.md): Enable team-wide productivity with real-time collaboration tools. - [Tags](https://docs.thena.ai/guides/knowledge-base/tags.md): Enhance categorization and searchability across your knowledge base. - [Getting started](https://docs.thena.ai/guides/onboarding/getting-started.md): Everything you need to go live with Thena in minutes. - [Introduction](https://docs.thena.ai/guides/onboarding/introduction.md): The most advanced platform designed for B2B customer support and service. - [Members](https://docs.thena.ai/guides/organization/members.md): Manage who is part of your Thena organization. - [Setup](https://docs.thena.ai/guides/organization/setup.md): Configure the foundation for your teams, members, and access controls. - [API keys](https://docs.thena.ai/guides/preferences/api-key.md): Securely access the Thena platform programmatically. - [Notifications](https://docs.thena.ai/guides/preferences/notifications.md): Configure how you receive updates from Thena. - [Profile](https://docs.thena.ai/guides/preferences/profile.md): Your identity across every conversation, ticket, note, and task. - [Reset password](https://docs.thena.ai/guides/preferences/reset-password.md): How to reset your password in Thena, whether logged in or logged out. - [Slack authorization](https://docs.thena.ai/guides/preferences/slack-authorization.md): Reply as yourself in Slackโ€”no bots, no branding gaps. - [Themes](https://docs.thena.ai/guides/preferences/themes.md): Personalize your workspace, your way. - [Discord](https://docs.thena.ai/guides/sources/discord.md): Connect Thena to your Discord server for seamless support and community management. - [Email](https://docs.thena.ai/guides/sources/email.md): Powerful, flexible email workflowsโ€”natively inside Thena. - [MS Teams](https://docs.thena.ai/guides/sources/ms-teams.md): Collaborate with customers on Microsoft Teams with Thena. - [Slack](https://docs.thena.ai/guides/sources/slack.md): Connect Thena to your Slack workspace for seamless support. - [Web chat](https://docs.thena.ai/guides/sources/web-chat.md): AI-native support experience embedded into any website or web app - [AI logs](https://docs.thena.ai/guides/ticketing/ai-logs.md): Transparent, traceable AI agents. - [Auto-responder](https://docs.thena.ai/guides/ticketing/auto-responder.md): The most advanced multi-channel response automation for modern support teams. - [CSAT](https://docs.thena.ai/guides/ticketing/csat.md): Measure customer satisfaction and improve your support quality. - [Customer portal](https://docs.thena.ai/guides/ticketing/customer-portal.md): Empower your customers with a dedicated portal to create, view, and manage their requests. - [Emoji actions](https://docs.thena.ai/guides/ticketing/emoji-actions.md): Use emoji reactions to quickly perform common ticket actions. - [Export tickets](https://docs.thena.ai/guides/ticketing/export-tickets.md): Export your tickets to CSV format for analysis, reporting, and external processing in Thena. - [Forms](https://docs.thena.ai/guides/ticketing/forms.md): Define what information is collected when a ticket is created. - [Groups](https://docs.thena.ai/guides/ticketing/groups.md): Split teams into specialization and timezones. - [Internal threads](https://docs.thena.ai/guides/ticketing/internal-threads.md): Move faster with internal conversations linked directly to tickets. - [Move tickets](https://docs.thena.ai/guides/ticketing/move-tickets.md): Transfer tickets between teams while preserving context and maintaining communication continuity. - [Proactive tickets](https://docs.thena.ai/guides/ticketing/proactive-tickets.md): Reach out to customers proactively with tickets that initiate conversations. - [Related tickets](https://docs.thena.ai/guides/ticketing/related-tickets.md): Connect conversations across departments, issues, and time zones. - [Routing](https://docs.thena.ai/guides/ticketing/routing.md): Rule based routing to groups and members. - [SLAs](https://docs.thena.ai/guides/ticketing/slas.md): SLA automation built for accountability. - [Snippets](https://docs.thena.ai/guides/ticketing/snippets.md): Create and use snippets to streamline your ticket responses in Thena. - [Statuses](https://docs.thena.ai/guides/ticketing/statuses.md): Learn how to configure and use ticket statuses in Thena. - [Tags](https://docs.thena.ai/guides/ticketing/tags.md): Learn how to use tags to organize and categorize tickets in Thena. - [Teams](https://docs.thena.ai/guides/ticketing/teams.md): Organize teams by goals and mission. - [Ticket fields](https://docs.thena.ai/guides/ticketing/ticket-fields.md): Learn how to configure and manage ticket fields in the Thena ticketing system. - [Tickets](https://docs.thena.ai/guides/ticketing/tickets.md): Everything you need to understand about Tickets in Thena - [Window](https://docs.thena.ai/guides/ticketing/window.md): Full ticket context. No clutter. - [Workflows](https://docs.thena.ai/guides/ticketing/workflows.md): Automate your support processes with powerful workflow automation. - [Working hours](https://docs.thena.ai/guides/ticketing/working-hours.md): Multi-level availability, fully customizable. - [HubSpot](https://docs.thena.ai/platform/apps/hubspot.md): Synchronize contacts and companies between HubSpot and Thena for seamless customer data management. - [Jira](https://docs.thena.ai/platform/apps/jira.md): Connect your Thena tickets with Jira issues for seamless project management and enhanced workflow coordination. - [Linear](https://docs.thena.ai/platform/apps/linear.md): Connect your Thena tickets with Linear issues for seamless project management and enhanced workflow coordination. - [Salesforce](https://docs.thena.ai/platform/apps/salesforce.md): Synchronize accounts and contacts between Salesforce and Thena for seamless customer data management. - [Webhooks](https://docs.thena.ai/platform/apps/webhooks.md): Create a private webhook app to receive all platform events from Thena. - [Activities](https://docs.thena.ai/platform/core-concepts/accounts/activities.md): Track and manage all interactions with customer accounts - [Contacts](https://docs.thena.ai/platform/core-concepts/accounts/contacts.md): Managing customer contacts and their roles within accounts - [Notes](https://docs.thena.ai/platform/core-concepts/accounts/notes.md): Document and manage account-related information and updates - [Overview](https://docs.thena.ai/platform/core-concepts/accounts/overview.md): Understanding accounts and their implementation in the Thena platform - [Tasks](https://docs.thena.ai/platform/core-concepts/accounts/tasks.md): Manage and track account-related action items and follow-ups - [Custom fields](https://docs.thena.ai/platform/core-concepts/custom-fields/overview.md): Complete guide to custom fields in the Thena platform - [Overview](https://docs.thena.ai/platform/core-concepts/organizations/overview.md): Understanding organizations in the Thena platform - [Role-based access control (RBAC)](https://docs.thena.ai/platform/core-concepts/organizations/rbac.md): Understanding user roles, permissions, and access control in the Thena platform - [Members](https://docs.thena.ai/platform/core-concepts/teams/members.md): Managing team members and their roles in the Thena platform - [Overview](https://docs.thena.ai/platform/core-concepts/teams/overview.md): Understanding teams and their implementation in the Thena platform - [Routing](https://docs.thena.ai/platform/core-concepts/teams/routing.md): Configure and manage ticket routing rules for teams - [Account mapping](https://docs.thena.ai/platform/core-concepts/tickets/account-mapping.md): Understanding how Thena automatically links tickets to customer accounts during creation - [Draft tickets](https://docs.thena.ai/platform/core-concepts/tickets/drafts.md): Understanding and managing ticket drafts in the Thena platform - [Fields and tags](https://docs.thena.ai/platform/core-concepts/tickets/fields.md): Understanding standard ticket fields and tags in the Thena platform - [Overview](https://docs.thena.ai/platform/core-concepts/tickets/overview.md): Understanding tickets and their implementation in the Thena platform - [Service level agreements (SLA)](https://docs.thena.ai/platform/core-concepts/tickets/sla.md): Configure and manage SLA policies for tickets - [Status management](https://docs.thena.ai/platform/core-concepts/tickets/status.md): Understanding and managing ticket statuses in the Thena platform - [Moving tickets between teams](https://docs.thena.ai/platform/core-concepts/tickets/team-migration.md): Understanding how to move tickets between teams, ownership transfer, and communication continuity - [Overview](https://docs.thena.ai/platform/core-concepts/work-units.md): Understanding work units and their implementation in the Thena platform - [Activities](https://docs.thena.ai/platform/core-concepts/workflows/activities.md): Complete guide to workflow activities in the Thena platform - [Events & triggers](https://docs.thena.ai/platform/core-concepts/workflows/events-triggers.md): Understanding events and triggers in the workflow system - [Overview](https://docs.thena.ai/platform/core-concepts/workflows/overview.md): Understanding workflows and their implementation in the Thena Platform - [Getting started](https://docs.thena.ai/platform/getting-started.md): Technical overview of Thena platform core concepts and integrations - [Account events](https://docs.thena.ai/platform/platform-events/account-events.md): Platform events related to account management operations - [Comment events](https://docs.thena.ai/platform/platform-events/comment-events.md): Platform events related to comments and reactions across different entities - [Custom object events](https://docs.thena.ai/platform/platform-events/custom-object-events.md): Platform events related to custom object operations and lifecycle - [Organization events](https://docs.thena.ai/platform/platform-events/organization-events.md): Platform events related to organization-level operations - [Platform events overview](https://docs.thena.ai/platform/platform-events/overview.md): Complete documentation of all Platform events published by the Thena Platform - [Ticket events](https://docs.thena.ai/platform/platform-events/ticket-events.md): Platform events related to ticket lifecycle and operations - [User events](https://docs.thena.ai/platform/platform-events/user-events.md): Platform events related to user interactions and mentions ## OpenAPI Specs - [sla-openapi](https://docs.thena.ai/api-reference/specs/sla-openapi.yaml) - [platform-openapi](https://docs.thena.ai/api-reference/specs/platform-openapi.yaml) - [thena-help-center-openapi](https://docs.thena.ai/api-reference/specs/thena-help-center-openapi.yaml) - [agent-studio-openapi](https://docs.thena.ai/api-reference/specs/agent-studio-openapi.yaml) - [openapi](https://docs.thena.ai/swaggers/openapi.yaml) - [appsplatform-openapi](https://docs.thena.ai/api-reference/specs/appsplatform-openapi.yaml) - [workflows-openapi](https://docs.thena.ai/api-reference/specs/workflows-openapi.yaml) - [ThenaAppsPlatformOpenAPI](https://docs.thena.ai/ThenaAppsPlatformOpenAPI.json) - [apps-openapi](https://docs.thena.ai/swaggers/apps-openapi.yaml)