Thena is your intelligent platform for customer collaboration, purpose-built for the modern enterprise. Whether you’re streamlining support, accelerating success, or aligning teams across functions — you’re in the right place. Let’s get you up and running in no time.

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Step 1: Sign up

Visit thena.ai and click Sign up to create your account. All you need is your work email address to get started. Make sure to use your official domain email (e.g. yourname@company.com) so we can connect you to the right organization.

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Step 2: Receive verification email

After signing up, you’ll receive a verification email. Open your inbox and click the Verify email button to confirm your account. This step secures your identity and unlocks the next stage of setup.

Didn’t receive the email? Check your spam folder or request a resend from the login page.

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Step 3: Join an existing organization

Thena auto-detects existing organizations under your email domain. If your company already has a presence on Thena:

  • You’ll be shown a list of public organizations tied to your domain
  • Simply choose the one you want to join

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Step 4: Create a new organization

If there are no existing organizations under your domain, or you prefer to start fresh, you’ll be prompted to create a new organization.

  • If your domain is whitelisted by Thena team, you’ll be allowed to proceed
  • Give your organization a name

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Step 5: Set up your first team

Once your organization is ready, it’s time to build your first team. Teams in Thena are where collaboration happens — they can be based on departments like support, sales, success, or even projects.

You’ll be able to:

  • Name your team (e.g. “Customer support” or “Onboarding team”)
  • Choose team-level settings and permissions
  • Set up sources like Slack, email, or CRM integrations (optional)

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Step 6: Invite your team members

Now, bring your crew on board. Invite teammates by email to start working together in real time. You can assign roles, control access levels, and start collaborating instantly.

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You’re in 🎉

Once you’re in, you can explore:

Create tickets

Start managing customer inquiries and track issues with a powerful ticketing system.

Create forms

Build custom forms to collect structured information from your customers.

Connect Slack

Integrate your Slack workspace to collaborate with your team seamlessly.

Connect Email

Set up email channels to manage customer communications in one place.

Hire AI agents

Deploy AI agents to automate repetitive tasks and enhance customer interactions.

Set up workflows

Automate processes with customizable workflows that save time and reduce errors.

Manage accounts

View and organize customer accounts to keep track of all your relationships.