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Teams configuration in Thena

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Overview

Thena supports multiple teams, each with its own dedicated workspace. Whether it’s Support, Success, or Solutions, every team gets its own board, settings, and identity—designed for how they work.

🚀Built for multi-team operations

Each with its own triage, automation, and reporting setup.

Centralized ticketing for Customer support
Escalation workflows for Solutions engineers
Proactive touchpoints for Customer success

Name and icon

Set your team’s visual identity.

Identifier

Short code for ticket IDs and cross-tool tracking.

Privacy control

Public (org-wide) or private (invite-only) access.

Deleting a team

Permanent deletion removes all team data.

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Configuration

Each team has its own configuration for:

Members

Manage users and roles.

Groups

Split teams by functions and regions.

Statuses

Customize statuses.

Tags

Add context with labels.

Ticket fields

Customize ticket data points.

Forms

Collect structured responses.

Routing

Direct tickets to groups and members with logic.

SLAs

Set response time goals.

Emoji actions

Trigger actions with emoji.

Workflows

Automate with custom logic.

Slack

Integrated Slack-based support.

Email

Support via direct email.