Learn how to use tags to organize and categorize tickets in Thena.
Tags in Thena help you organize and categorize tickets in a flexible, lightweight way—
without needing to rely on rigid fields or workflows. You can tag tickets by theme, issue
type, team context, customer segment, or any other custom label that fits your
operation.
Use the search bar or board-level filters to view all tickets associated with a specific tag.
This makes it easy to isolate patterns, monitor special projects, or escalate critical
topics.