The most advanced multi-channel response automation for modern support teams.
Go to auto-responder settings
Click 'Create your first rule'
Set the rule overview
Choose when the auto-responder activates
Add conditions (optional)
Use advanced filters (optional)
Write your auto-response message
Example:
Thanks for your message!
Our team is currently out for Memorial Day and will return on Tuesday. We’ll get back to you shortly.
Click 'Create rule' to save and activate it
Trigger: When a ticket is created
Message: “Thanks for reaching out. We’ve received your request.”
Trigger: Ticket created
Condition: During holidays → July 4th
Message: “We’re offline today for Independence Day. We’ll respond as soon as we’re back.”
Trigger: Message received
Condition: Outside business hours
Message: “Hey! Our team is currently offline. We’ll get back to you during our working hours.”
Trigger: Ticket created
Filter: Account plan field is “Basic”
Message: “Thank you for contacting us. As a Basic plan user, your request will be addressed within 48 hours. To receive faster support, consider upgrading to our Premium plan.”