Move faster with internal conversations linked directly to tickets.
✨ Internal threads live within a ticket and are meant for internal discussion. You can:
These threads are only visible to your internal team—customers never see them.
⚙️ From Thena:
If triage is enabled on your workspace, a default internal thread is auto-created and connected to the appropriate Slack channel.
Triage block posted
Thread becomes connected
Bi-directional sync