Learn how to configure and manage ticket fields in the Thena ticketing system.
Ticket fields are one of the most powerful and flexible features on the Thena platform.
They let you collect, structure, and act on the right data across your support workflows.Thena supports both standard fields and custom fields, giving teams full control over
what data is tracked—without compromising speed or usability.
You can search, manage, and update fields anytime from the Ticket fields settings page.
Each field is clearly labeled by type and whether it’s standard or custom.