Thena MCP server

Your AI models and agents can use our official MCP server to access your Thena data in a simple and secure way.

Connect to our MCP server natively as a new integration in AI assistants, or by using the mcp-remote module in Cursor, Windsurf, and other clients.

We’re following the authenticated remote MCP spec, so the server is centrally hosted and managed. It has tools available for finding, creating, and updating objects in Thena like tickets, teams, accounts, and more — with additional functionality continuously being added.

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Setup instructions

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Available tools

The Thena MCP server provides tools for:

• Tickets: Create, update, and search tickets
• Teams: Manage team settings and assignments
• Accounts: Access account information and activities
• Customer Contacts: Access customer contact information and activities

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Authentication

The Thena MCP server uses OAuth for authentication, which is handled at the organization level:

1. Authentication is tied to a specific organization in your Thena account
2. If you need to access data from a different organization, you’ll need to disconnect and reconnect to the MCP server

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Token validity and refresh

• Authentication tokens are valid for 30 days
• While the server supports token refresh, some MCP clients may not actively implement this feature
• If you start receiving 401 Unauthorized errors from the Platform API, you should re-authorize and reconnect to the MCP server

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Example usage

Once connected, you can use natural language to interact with your Thena data:

• “Show me all open tickets assigned to my team”
• “Create a new ticket for customer support”
• “Find knowledge base articles about password reset”
• “Update the status of ticket #1234 to ‘In Progress‘“

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Roadmap

We are actively developing the MCP server to support more capabilities such as:

• Resources: Access and manage resources across your organization
• Prompts: Create and manage reusable prompts for AI assistants
• Sampling: Generate and analyze data samples for training and testing

Stay tuned for these exciting additions to enhance your Thena integration experience.

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Feedback and support

We’re excited to see how you and your agents use Thena data to power your workflows. If you have questions, feedback, or requests for new MCP tools, please contact our support team.