POST
/
v1
/
tickets
/
status
curl --request POST \
  --url https://platform.thena.ai/v1/tickets/status \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-org-id: <api-key>' \
  --data '{
  "displayName": "<string>",
  "description": "<string>",
  "isDefault": true,
  "name": "<string>",
  "teamId": "<string>",
  "parentStatusId": "<string>",
  "moveParentTickets": true
}'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "id": "<string>",
    "name": "<string>",
    "displayName": "<string>",
    "description": "<string>",
    "isDefault": true,
    "teamId": "<string>",
    "organizationId": "<string>",
    "parentStatusId": "<string>",
    "createdAt": "<string>",
    "updatedAt": "<string>"
  }
}

Authorizations

​
Authorization
string
header
required

Enter JWT bearer token

​
x-org-id
string
header
required

Enter organization ID

Body

application/json
​
name
string
required

The name of the ticket status

​
teamId
string
required

The team ID of the ticket status

​
parentStatusId
string
required

The parent status ID of the ticket status

​
displayName
string

The display name of the ticket status

​
description
string

The description of the ticket status

​
isDefault
boolean

Whether the ticket status is default

​
moveParentTickets
boolean

Whether to move the parent tickets to the new status

Response

201
application/json
Operation successful
​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object
required

The response for create/update/delete ticket status operations