PATCH
/
v1
/
tickets
/
bulk
/
archive
curl --request PATCH \
  --url https://platform.thena.ai/v1/tickets/bulk/archive \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '{
  "ticketIds": [
    "<string>"
  ]
}'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": [
    {
      "id": "<string>",
      "ticketIdentifier": "<string>",
      "title": "<string>",
      "ticketId": 123,
      "description": "<string>",
      "source": "<string>",
      "accountId": "<string>",
      "status": "<string>",
      "statusId": "<string>",
      "priority": "<string>",
      "priorityId": "<string>",
      "storyPoints": 123,
      "account": "<string>",
      "teamId": "<string>",
      "teamName": "<string>",
      "teamIdentifier": "<string>",
      "subTeamId": "<string>",
      "subTeamName": "<string>",
      "subTeamIdentifier": "<string>",
      "isPrivate": true,
      "typeId": "<string>",
      "type": "<string>",
      "assignedAgent": "<string>",
      "assignedAgentId": "<string>",
      "assignedAgentEmail": "<string>",
      "assignedAgentAvatar": "<string>",
      "requestorEmail": "<string>",
      "customerContactId": "<string>",
      "customerContactFirstName": "<string>",
      "customerContactLastName": "<string>",
      "customerContactEmail": "<string>",
      "submitterEmail": "<string>",
      "customFieldValues": [
        "<string>"
      ],
      "deletedAt": "<string>",
      "archivedAt": "<string>",
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "formId": "<string>",
      "aiGeneratedTitle": "<string>",
      "aiGeneratedSummary": "<string>",
      "sentiment": "<string>",
      "sentimentId": "<string>"
    }
  ]
}

Authorizations

x-api-key
string
header
required

Enter your API key

Body

application/json

Response

200
application/json

Operation successful

The response is of type object.