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PATCH
/
v1
/
tickets
/
{id}
/
archive
cURL
curl --request PATCH \
  --url https://platform.thena.ai/v1/tickets/{id}/archive \
  --header 'x-api-key: <api-key>'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "id": "<string>",
    "ticketIdentifier": "<string>",
    "title": "<string>",
    "ticketId": 123,
    "description": "<string>",
    "source": "<string>",
    "accountId": "<string>",
    "status": "<string>",
    "statusId": "<string>",
    "priority": "<string>",
    "priorityId": "<string>",
    "storyPoints": 123,
    "account": "<string>",
    "teamId": "<string>",
    "teamName": "<string>",
    "teamIdentifier": "<string>",
    "subTeamId": "<string>",
    "subTeamName": "<string>",
    "subTeamIdentifier": "<string>",
    "isPrivate": true,
    "typeId": "<string>",
    "type": "<string>",
    "assignedAgent": "<string>",
    "assignedAgentId": "<string>",
    "assignedAgentEmail": "<string>",
    "assignedAgentAvatar": "<string>",
    "requestorEmail": "<string>",
    "customerContactId": "<string>",
    "customerContactFirstName": "<string>",
    "customerContactLastName": "<string>",
    "customerContactEmail": "<string>",
    "submitterEmail": "<string>",
    "customFieldValues": [
      "<string>"
    ],
    "deletedAt": "<string>",
    "archivedAt": "<string>",
    "createdAt": "<string>",
    "updatedAt": "<string>",
    "formId": "<string>",
    "aiGeneratedTitle": "<string>",
    "aiGeneratedSummary": "<string>",
    "sentiment": "<string>",
    "sentimentId": "<string>",
    "teamIcon": "<string>",
    "teamColor": "<string>",
    "teamOrganizationId": "<string>",
    "teamParentTeamId": "<string>",
    "teamDescription": "<string>",
    "teamConfigurationId": "<string>",
    "teamTeamOwnerId": "<string>",
    "teamIsActive": true,
    "teamIsPrivate": true,
    "teamCreatedAt": "<string>",
    "teamUpdatedAt": "<string>",
    "teamDeletedAt": "<string>",
    "teamArchivedAt": "<string>",
    "subTeamIcon": "<string>",
    "subTeamColor": "<string>",
    "subTeamOrganizationId": "<string>",
    "subTeamParentTeamId": "<string>",
    "subTeamDescription": "<string>",
    "subTeamConfigurationId": "<string>",
    "subTeamTeamOwnerId": "<string>",
    "subTeamIsActive": true,
    "subTeamIsPrivate": true,
    "subTeamCreatedAt": "<string>",
    "subTeamUpdatedAt": "<string>",
    "subTeamDeletedAt": "<string>",
    "subTeamArchivedAt": "<string>",
    "lastCustomerComment": "<string>",
    "lastVendorComment": "<string>",
    "lastComment": "<string>",
    "isEscalated": true,
    "closedAt": "<string>",
    "closedBy": "<string>",
    "closedById": "<string>",
    "closedByEmail": "<string>"
  }
}

Authorizations

​
x-api-key
string
header
required

Enter your API key

Path Parameters

​
id
string
required

Response

Operation successful

​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string<date-time>
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object
required

The response for create/update/delete ticket operations