GET
/
v1
/
tickets
/
{id}
/
comments
/
user-type
curl --request GET \
  --url https://platform.thena.ai/v1/tickets/{id}/comments/user-type \
  --header 'Authorization: Bearer <token>' \
  --header 'x-org-id: <api-key>'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": [
    {
      "id": "<string>",
      "content": "<string>",
      "contentHtml": "<string>",
      "contentMarkdown": "<string>",
      "isEdited": true,
      "threadName": "<string>",
      "commentVisibility": "<string>",
      "commentType": "<string>",
      "isPinned": true,
      "sourceEmailId": "<string>",
      "metadata": {},
      "parentCommentId": "<string>",
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "author": "<string>",
      "authorId": "<string>",
      "authorUserType": "<string>",
      "customerContactId": "<string>",
      "customerContactEmail": "<string>",
      "authorAvatarUrl": "<string>",
      "attachments": [
        "<string>"
      ]
    }
  ]
}

Authorizations

​
Authorization
string
header
required

Enter JWT bearer token

​
x-org-id
string
header
required

Enter organization ID

Path Parameters

​
id
string
required

Query Parameters

​
entityType
string
required

The type of the entity

​
entityId
string
required

The identifier of the entity

​
userTypes
string[]
required

The type of the user

Response

200
application/json
Operation successful
​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object[]
required

The comments fetched