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Customer portal
We’re excited to launch the Customer Portal, a dedicated space for your customers to create, manage, and track their support requests. It provides a branded, self-service experience with secure access and streamlined communication.
Key features
- Simplified ticket creation: A guided flow with dynamic forms ensures the right information is collected.
- Centralized ticket view: Customers can see all their requests, filter, and search in one place.
- Anywhere links: A single ticket URL works for both vendors and customers, directing them to the appropriate view.
- User management: Invite users, assign roles (admin or user), and control access securely.
Linear integration
Connect Thena tickets with Linear issues seamlessly. Our new integration allows you to create, link, and track Linear issues directly from Thena, keeping your support and development teams in sync.
Key features
- Link and create issues: Connect Thena tickets to existing Linear issues or create new ones on the fly.
- Synchronized updates: Issue status, priority, and assignee updates are reflected in near real-time.
- Detailed views: See comprehensive Linear issue details without leaving Thena.
- Internal thread linking: Automatically link Linear issues by pasting a URL in an internal thread.