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🚀 July 16, 2025
Customer portal, Linear integration, Live presence and more.
Customer portal
We’re excited to launch the Customer Portal, a dedicated space for your customers to create, manage, and track their support requests. It provides a branded, self-service experience with secure access and streamlined communication.
Key features
- Simplified ticket creation: A guided flow with dynamic forms ensures the right information is collected.
- Centralized ticket view: Customers can see all their requests, filter, and search in one place.
- Anywhere links: A single ticket URL works for both vendors and customers, directing them to the appropriate view.
- User management: Invite users, assign roles (admin or user), and control access securely.
Linear integration
Connect Thena tickets with Linear issues seamlessly. Our new integration allows you to create, link, and track Linear issues directly from Thena, keeping your support and development teams in sync.
Key features
- Link and create issues: Connect Thena tickets to existing Linear issues or create new ones on the fly.
- Synchronized updates: Issue status, priority, and assignee updates are reflected in near real-time.
- Detailed views: See comprehensive Linear issue details without leaving Thena.
- Internal thread linking: Automatically link Linear issues by pasting a URL in an internal thread.
Live presence
See who’s viewing a ticket in real-time with Live Presence. Avatars of team members appear at the top of a ticket, helping prevent duplicate work and improving collaboration, just like in Google Docs.
Unread message notifications on web chat
The web chat widget now shows a badge with the number of unread messages, and a red dot highlights specific chats with new replies, ensuring users never miss an update.
Private collections and help centers
You can now make specific collections or even entire help centers private, requiring users to log in for access. This is perfect for internal knowledge bases or sensitive documentation.