The auto-responder is the most advanced multi-channel response automation built for modern support teams. It gives you precise control over when, how, and where customers receive automatic repliesβwhether during holidays, after hours, or when assigned agents are unavailable.Learn more β
Holiday notifications: Inform customers when your team is away for holidays.
After-hours communication: Let customers know when they can expect a response during business hours.
Plan-based response times: Set expectations based on customer account plan levels.
Ticket acknowledgments: Confirm receipt of new support requests automatically.
The new Thena is currently in beta, with access limited to select customers. If youβre an existing customer interested in exploring the new platform, please request beta access. General availability release is coming soon.