​
Major update: Introducing Thena MCP server

Your AI models and agents can now access your Thena data in a simple and secure way through our official MCP server. This integration follows the authenticated remote MCP spec, enabling seamless connection between AI assistants and your Thena platform data.

  • Native AI assistant integration: Connect directly as a new integration in Claude and other AI assistants.
  • Code editor support: Works with Cursor, Windsurf, Zed, and other clients using the mcp-remote module.
  • Secure OAuth authentication: Organization-level authentication ensures your data remains secure.
  • Comprehensive tool suite: Access and manage tickets, teams, accounts, and customer contacts.

Learn more →

​
Integration highlights:

  • Tickets management: Create, update, and search tickets directly from your AI assistant.
  • Team operations: Manage team settings and assignments without switching contexts.
  • Account management: Retrieve account information and activities for better customer context.
  • Contact management: Access customer contact information to personalize interactions.

The new Thena is currently in beta, with access limited to select customers. If you’re an existing customer interested in exploring the new platform, please request beta access. General availability release is coming soon.

The MCP server integration enables AI assistants to become true members of your support team, with access to the same data and tools as human agents.