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Webhooks integration
Transform your Thena platform into a real-time event hub with comprehensive webhooks integration. Create private webhook apps that automatically send all platform events to your external services, enabling powerful automation and seamless data synchronization.
Key features
- Real-time event streaming: Receive all platform events from Thena in real-time through webhook endpoints.
- Multiple destinations: Create multiple webhook apps to send events to different services like Zapier, n8n, Make, or custom applications.
- Comprehensive event coverage: Support for ticket, account, comment, user, organization, and custom object events.
- Custom filtering: Filter and process events on your end to create custom workflows and automation.
Account saved views
Organize and streamline your account management workflow with customizable saved views. Create personalized or team-wide account views with specific filters, search criteria, and display configurations that can be easily shared and reused across your organization.Key features
- Personal and team views: Create private views for individual use or shared team views for collaborative account management.
- Advanced filtering: Save complex filter combinations including account health, status, custom fields, and date ranges.
Upload knowledge source for AI agents via API
Enhance your AI agents’ knowledge base programmatically with our new file upload API. Upload documents, PDFs, text files, and other supported formats directly to your agents’ knowledge repositories, enabling dynamic knowledge management and automated content ingestion workflows.Key features
- Multipart file upload: Support for various document formats including PDFs, Word documents, text files, JSON, and XML with background processing.
- Automatic processing and indexing: Uploaded files are automatically processed and indexed for AI agent retrieval with search capabilities.