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AI web chat

We’re excited to announce the release of our new Web chat feature, an AI-native support experience that can be embedded into any website or web app. This powerful tool empowers your users to engage instantly with an AI agent who can respond using your uploaded documentation, and if needed, gracefully hand off to a human agent by creating a support ticket.

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Key features

  • Instant AI-powered responses using your own documentation
  • Seamless handoff to human agents when needed
  • Fully customizable appearance to match your brand
  • Easy deployment with a simple JavaScript snippet

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How to enable Web chat

  1. Go to Organization > Click Sources
  2. Enable Web chat > Select team
  3. Once you are in Team settings > Configure how you want Web chat to look like
  4. Once that is done, just Copy the script and deploy it in your End of <body> tag

Learn more about Web chat