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Major update: Advanced APIs release

We’re excited to announce the release of our comprehensive API suite, organized into three main sections to serve distinct purposes in the Thena ecosystem:

  • Platform APIs: Core infrastructure services including authentication, SLA management, workflow orchestration, ticketing, accounts, teams, tags, forms, comments, and more.

  • App Platform APIs: Create, manage, and distribute custom applications within the Thena ecosystem. Includes app creation, installation, uninstallation, and webhook handling.

  • Workflows APIs: Automate business processes and orchestrate workflows across the Thena platform. Includes workflow creation, execution, event handling, and activity/task management.

All APIs require authentication using an x-api-key header. API keys can be generated from Dashboard → Organization Settings → Security and Access.

Explore the API reference →

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Other updates:

  • Enhanced developer documentation: Added comprehensive guides, tutorials, and code samples to help developers get started with our APIs.
  • API Explorer tool: Launched an interactive API testing tool that allows developers to experiment with API calls directly from the documentation.
  • Client libraries: Released official client libraries for JavaScript, Python, and Ruby to simplify API integration.
  • Webhook improvements: Enhanced webhook delivery with retry logic and detailed delivery logs.

The new Thena is currently in beta, with access limited to select customers. If you’re an existing customer interested in exploring the new platform, please request beta access. General availability release is coming soon.

Remember to check our rate limits and implement appropriate error handling in your applications when using our new APIs. For production deployments, consider implementing retry logic with exponential backoff.