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Major update: Smarter, multi-channel notifications

Thena now delivers a modern, flexible notification system across Slack, Email, Inbox, and In-App Toasts — fully customizable to how you work.

  • Choose where you want to receive updates: Slack, Email, Inbox, or lightweight in-app Toasts.
  • Configure exactly which events trigger notifications — customized per channel.
  • Stay on top of ticket updates, SLA breaches, CSAT responses, and internal thread activity.
  • Batch notifications intelligently to stay informed without noise.

Learn more →

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Other updates:

  • Multiple internal threads: Start and manage private conversations inside a single ticket in sync with Slack. Learn more →
  • Customizable themes: Personalize Thena with light or dark modes to suit your working style. Learn more →

The new Thena is currently in beta, with access limited to select customers. If you’re an existing customer interested in exploring the new platform, please request beta access. General availability release is coming soon.