We’re excited to announce the release of our new Customer Satisfaction (CSAT) feature, designed to help you gather valuable feedback from your customers after ticket resolution.
Key highlights
Automated CSAT surveys delivered via Slack or email
Customizable survey appearance and content
Advanced filtering rules to target specific tickets
Sampling options to prevent survey fatigue
Detailed analytics to track customer satisfaction trends
CSAT surveys are automatically sent to customers after ticket resolution based on your configured rules. Customers can rate their satisfaction and provide optional comments, giving you valuable insights into your support quality.