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Attachment support in web chat

Web chat now supports image attachments, allowing users to upload screenshots, product images, or GIFs, giving support agents and AI better context to respond faster and more accurately. Supported formats include PNG, JPEG/JPG, GIF, WebP, and BMP. We plan to support more file types in upcoming releases. Learn more →

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Slack shortcuts

We’ve added new Slack shortcuts, Inspect message and Assign to to help teams act faster without leaving Slack. These shortcuts make it easier to confirm if a message is a ticket and turn it into an assigned task instantly.

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New shortcuts

  • Inspect message: See if a message was detected as a ticket and view its details
  • Assign to: Create and assign a Thena ticket directly from a Slack message
You’ll find these options in the three-dot menu on any message in a channel where the Thena app is installed. Learn more →