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AI chat threads

View and manage all AI-powered web-chat conversations across your organization in one centralized interface. This unified dashboard provides complete visibility into automated support operations, helping you monitor AI performance, gather quality insights, and improve customer service. AI Chat Threads in Thena

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Key features

  • Organization-wide visibility: Monitor all AI chat conversations across every agent and team from a single interface.
  • Advanced filters and search: Filter by time, feedback, ticket status, and search across conversation content and customer details.
  • Ticket integration: Automatic conversion tracking with visual indicators when conversations become support tickets.
  • Feedback monitoring: Team feedback system to improve AI performance with thumbs-up/down ratings and detailed comments.
  • Real-time message viewing: Complete conversation history with customer information, attachments, and AI response tracking.
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Discord integration

Transform your Discord server into a powerful support hub with native Discord integration. Turn Discord conversations into structured tickets with enterprise-grade automation, while maintaining seamless communication flow within your Discord environment. Discord integration setup in Thena

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Key features

  • Automated ticket creation: Convert Discord messages to tickets with configurable modes (all messages, emoji-triggered with 🎫, or none).
  • Channel support: Full support for both regular and forum channels with team-to-channel mapping.
  • Bidirectional synchronization: Comments, reactions, and file attachments sync seamlessly between Discord and Thena.
  • Admin command configuration: Set up and manage integration through Discord bot commands (!admin auth, map-team, set-ticket-mode).
  • API-based setup: Complete installation and configuration through Thena API and Discord admin commands.
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