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Sources
Discord
Connect your Discord server to Thena for integrated community support.
We’re excited to announce that Discord integration is on the way!
Soon, you’ll be able to connect your Discord server directly to Thena, turning messages into support tickets — effectively bridging your community and your support team.
How it will work
Automatic ticket creation
Automatic ticket creation
When someone sends a message in a connected Discord channel, it will automatically create a ticket in Thena.
Reply from Thena
Reply from Thena
Bi-directional sync
Bi-directional sync
The entire thread stays synced, so no context is lost between platforms.
What this means for you
Centralized workflows
Centralize your support workflows without missing out on Discord conversations.
Faster responses
Respond faster with full ticketing capabilities — tags, assignments, SLAs, and more.
Community engagement
Keep your community engaged and supported, right where they hang out most.
Coming soon
Stay tuned — Discord is coming to Thena very soon.
Questions? Hit us up anytime.
Features to expect
Channel selection
Channel selection
Choose which Discord channels to connect to Thena, giving you full control over which conversations become tickets.
Automated ticket creation
Automated ticket creation
Messages in connected channels automatically create tickets, with configurable rules for when and how tickets are generated.
Bi-directional sync
Bi-directional sync
All messages stay in sync between Discord and Thena, ensuring a smooth experience for both users and support agents.
Rich formatting
Rich formatting
Support for Discord’s formatting, including code blocks, embeds, and attachments, preserving the full context of conversations.