Help centers allow you to create, manage, and deliver a self-service knowledge base tailored for your users. They support multiple independent knowledge spaces, deep customization, and structured publishing workflows.

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Create multiple help centers

Organize at scale

Segment your knowledge base into distinct help centers. Each can serve a unique audience, product, or region.

Tailored configuration

Customize each help center’s branding, layout, and domain independently.

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Step-by-step: Creating a help center

1

Access help centers menu

Click on new help center from the help centers menu.

2

Add branding

Upload a logo and enter a name.

3

Launch

Click create to launch the new help center.

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Customizable public help center

Design and launch a fully hosted, public-facing help center.

You can customize:

Fonts - Choose typography that matches your brand.
Colors - Apply your brand colors throughout the help center.
Hero section - Create an engaging welcome area.
Homepage layout - Organize content for optimal navigation.
Collection and article page styles - Consistent reading experience.
Footer content - Add important links and information.

Other configuration options include:

Custom domain setup
SEO meta fields
Open graph image configuration
Analytics integrations (e.g. Google Analytics)

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Help center publication options

Draft mode

Keep your help center private for internal review before publishing.

SEO optimization

Configure meta titles, descriptions, and OG images on a per-article level.

Preview changes

Review how your help center will look before making changes live.

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Use cases

Product documentation

Create comprehensive guides for your product features and functionality.

Customer support

Reduce support ticket volume with self-service troubleshooting resources.

Onboarding resources

Help new users get started with step-by-step tutorials and guides.

Internal knowledge

Build a private help center for your team’s internal processes and resources.