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Knowledge base
Help centers
Create and manage customizable knowledge bases for your users.
Help centers allow you to create, manage, and deliver a self-service knowledge base tailored for your users. They support multiple independent knowledge spaces, deep customization, and structured publishing workflows.
Create multiple help centers
Organize at scale
Segment your knowledge base into distinct help centers. Each can serve a unique audience, product, or region.
Tailored configuration
Customize each help center’s branding, layout, and domain independently.
Step-by-step: creating a help center
1
Access help centers menu
Click on new help center from the help centers menu.
2
Add branding
Upload a logo and enter a name.
3
Launch
Click create to launch the new help center.
Customizable public help center
Design and launch a fully hosted, public-facing help center.
You can customize:
Fonts - choose typography that matches your brand.
Colors - apply your brand colors throughout the help center.
Hero section - create an engaging welcome area.
Homepage layout - organize content for optimal navigation.
Collection and article page styles - consistent reading experience.
Footer content - add important links and information.
Other configuration options include:
Custom domain setup
SEO meta fields
Open graph image configuration
Analytics integrations (e.g. Google Analytics)
Help center publication options
Draft mode
Keep your help center private for internal review before publishing.
SEO optimization
Configure meta titles, descriptions, and OG images on a per-article level.
Preview changes
Review how your help center will look before making changes live.
Use cases
Product documentation
Create comprehensive guides for your product features and functionality.
Customer support
Reduce support ticket volume with self-service troubleshooting resources.
Onboarding resources
Help new users get started with step-by-step tutorials and guides.
Internal knowledge
Build a private help center for your team’s internal processes and resources.
Access control
You can control the visibility of your help center content at both the collection and the global level.Make a collection private
Make a collection private
You can restrict access to specific collections, requiring users to log in to view the articles within them.
1
Navigate to the collection
From the help center view, locate the collection you want to make private.
2
Open edit options
Click the three-dot menu icon next to the collection’s name and select Edit.
3
Enable authentication
In the settings modal, check the box for Require authentication to access this collection.
4
Save changes
Click Save to apply the new setting. The collection will now be private.
Make the entire help center private
Make the entire help center private
For internal-only knowledge bases, you can require authentication for the entire help center.Once enabled, all collections and articles in the help center will require users to log in before they can be viewed.
1
Go to help center settings
Navigate to the main Help center page and click on the Settings tab.
2
Find access control settings
In the settings menu, go to the Authentication section and find Access Control.
3
Enable global authentication
Turn on the toggle for Require authentication to access this help center.