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Knowledge base
Tags
Enhance categorization and searchability across your knowledge base.
Tags enhance categorization and searchability across your knowledge base.
Why use tags
Improve discovery
Enhance article discovery using targeted keywords that match user search patterns.
Flexible organization
Group content logically without changing your knowledge base hierarchy or structure.
Smart content
Enable smart filters and related content surfacing to help users find what they need.
Adding tags to articles
1
Access the tags section
While creating or editing an article, locate the tags section in the article editor.
2
Add relevant tags
Add one or more relevant tags that accurately describe the article content. You can use existing tags or create new ones.
3
Save and publish
Save or publish your article. Tags will be immediately indexed for search and filtering.
Tag best practices
Consistency
Consistency
- Use a consistent naming convention for all tags (e.g., singular nouns).
- Reuse existing tags when possible instead of creating similar variations.
- Consider creating a controlled vocabulary of approved tags.
Relevance
Relevance
- Choose tags that directly relate to the article content.
- Avoid overly generic tags that could apply to most articles.
- Include both technical terms and common language alternatives when appropriate.
Quantity
Quantity
- Aim for 3-5 tags per article for optimal searchability.
- Too few tags limit discoverability; too many dilute relevance.
- Prioritize the most important concepts rather than tagging every minor topic.
Managing tags
Tag management tools.
Access tag management from the knowledge base settings:
- View all tags currently in use across your knowledge base.
- Merge similar tags to reduce duplication.
- Rename tags to improve clarity or consistency.
- Delete unused or irrelevant tags.
- See which articles use each tag.
Using tags for navigation
Tag clouds
Display popular tags in your help center to guide users toward common topics.
Related articles
Automatically suggest related content based on shared tags.
Filtered views
Allow users to filter article lists by selecting one or more tags.
Tag pages
Create dedicated pages that list all content with a specific tag.