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Articles
Create and manage knowledge base articles
Articles are the backbone of your help center — designed for clarity, structure, and easy collaboration.
Creating and managing articles
Articles provide structured knowledge that your customers can access through your help center. They support rich formatting, collaboration features, and version control to ensure your content stays accurate and up-to-date.
Advanced article features
Rich text editor
Create professional content with tables, images, and formatting tools that ensure consistent presentation.
Multi-author collaboration
Work together with your team by adding collaborators or assigning specific authors to articles.
Version control
Track changes, compare versions, and restore previous content when needed.
Inline comments
Leave feedback directly on specific sections of an article without changing the content.
Creating an article
Open the collection
Navigate to the help center and select the collection where you want to create an article.
Create new article
Click the ”+” button to create a new article in the selected collection.
Add content
Use the WYSIWYG editor to add and format your content. The editor supports:
- Text formatting (bold, italic, headings)
- Tables for structured data
- Images and media
- Dividers and other layout elements
Add metadata
Add tags to improve discoverability and categorization of your article.
Save or publish
Save the article as a draft if you’re still working on it, or publish it to make it immediately available.
Article states and workflow
Draft mode
Draft mode
Save work-in-progress articles without making them public. Drafts are only visible to your team members.
Version history
Version history
Access a complete history of all changes made to an article. You can view, compare, and restore previous versions as needed.
Publishing options
Publishing options
Articles can be published individually or as part of a coordinated help center launch. You control exactly when your content becomes available to users.
Best practices
Content structure
Content structure
- Use clear, concise titles that describe the content.
- Break content into logical sections with appropriate headings.
- Include step-by-step instructions for processes.
Visual elements
Visual elements
- Add screenshots or videos for visual clarity.
- Use consistent formatting across all articles.
- Include diagrams for complex concepts.
Discoverability
Discoverability
- Add relevant tags to improve searchability.
- Link related articles to create a knowledge network.
- Use consistent terminology throughout your help center.