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Live collaboration
Enable team-wide productivity with real-time collaboration tools.
Enable team-wide productivity with real-time collaboration tools built right into the editor.
Real-time collaboration features
Simultaneous editing
Multiple team members can edit an article at once, increasing productivity and reducing bottlenecks.
Live visibility
Instantly view changes as they’re being made, ensuring everyone stays in sync.
Inline commenting
Provide contextual feedback without needing separate tools, keeping discussions focused.
Frictionless iteration
Collaborate efficiently and keep momentum up with minimal back-and-forth.
How collaboration works
Invite collaborators
Invite team members to collaborate on the article by clicking the “Share” button in the article editor.
Edit simultaneously
Multiple team members can make changes to the document at the same time. Each person’s cursor is color-coded and labeled with their name.
Add comments
Highlight text and click the comment icon to add inline comments. Tag team members with @ mentions to notify them.
View real-time changes
See edits and updates as they happen with visual indicators showing who made which changes.
Resolve comments
Mark comments as resolved once the feedback has been addressed. Resolved comments can be filtered or hidden.
Collaboration best practices
Communication
Communication
- Use @ mentions to draw attention to specific team members.
- Be specific in your comments about what needs to be changed.
- Provide context for why changes are needed.
Workflow
Workflow
- Establish clear roles before starting collaboration (e.g., who is the final approver).
- Set expectations for response times to comments.
- Use the version history to compare changes over time.
Conflict resolution
Conflict resolution
- If multiple people are editing the same section, communicate in real-time.
- Use comments to discuss conflicting approaches rather than repeatedly changing the same content.
- Consider using the article’s internal thread for longer discussions.
Permissions and access control
Collaboration permissions are based on team member roles and can be customized for each article:
Viewers
Can read articles but cannot make edits or add comments.
Commenters
Can read articles and add comments, but cannot make direct edits.
Editors
Can read, comment on, and edit articles.
Admins
Can read, comment, edit, and manage permissions for articles.