Changelog

This page lists all significant updates and changes to the Thena platform. For more details on each update, click on the respective changelog entry.

Latest updates

📢 September 4, 2025 — Broadcasts

Broadcast campaigns to communicate with customers across email and Slack channels with comprehensive analytics and audience management.

🔧 August 28, 2025 — Webhooks, account saved views, AI agent file uploads

Webhooks integration, account saved views for better organization, and programmatic AI agent knowledge management.

📋 August 20, 2025 — Snippets, ticket exports, proactive tickets, Assigned quick filter

Snippets for faster responses, ticket exports for analysis, proactive ticket outreach, and quick filter improvements.

🔮 August 14, 2025 — AI chat threads & Discord integration

AI Chat Threads for persistent AI conversations and Discord integration for community support.

🎯 August 6, 2025 — Salesforce, collapse email threads, workflow triggers

Accounts improvements, citations in L1 defection flow, public help center APIs, tag filtering, and AI sentiment enhancements.

⚡ July 30, 2025 — Salesforce, collapse email threads, workflow triggers

Salesforce integration, collapse email threads and new workflow triggers.

✨ July 23, 2025 — Move tickets & AI feedback

Move tickets between teams and provide feedback on AI actions.

🚀 July 16, 2025 — Customer portal, Linear integration, Live presence and more

Customer portal, Linear integration, Live presence and more.

📣 July 10, 2025 — Attachment support & Slack enhancements

Image support in web chat and new Slack shortcuts for tickets. Connect conversations across departments, issues, and time zones with bidirectional ticket linking.

💬 June 10, 2025 — AI web chat

AI-native support experience embedded into any website or web app.

⭐ June 9, 2025 — CSAT

Automated customer satisfaction surveys with detailed analytics.

💬 June 3, 2025 — Auto-responder

Advanced multi-channel response automation for modern support teams.

🤖 May 22, 2025 — MCP Server

Native AI assistant integration with Thena data through MCP protocol.

🏢 May 10, 2025 — Account management

Comprehensive account management with custom fields and activity tracking.

🔔 May 1, 2025 — Emoji actions

Perform common ticket operations with simple emoji reactions.

🏢 April 24, 2025 — Account management

Comprehensive account management with custom fields and activity tracking.

📣 April 17, 2025 — Smarter notifications

Multi-channel notifications, internal threads, and customizable themes.

📣 April 10, 2025 — All new Thena

The AI-native platform for B2B customer support and service.

​Changelog

​Latest updates

Changelog

Latest updates