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MCP Ticket tools
This section documents the Model Context Protocol (MCP) tools available for working with tickets in the Thena platform. These tools allow you to retrieve, create, and manage ticket statuses and other ticket-related data via Thena MCP server.Available tools
Core Ticket Operations
- Assign Ticket: Assign a ticket to a agent.
- Create Ticket: Create a new support ticket.
- Create Ticket Comment: Add a comment to a ticket.
- Get Ticket Comments: Retrieve all comments for a ticket.
- Get Ticket Priorities: Retrieve all possible ticket priorities from the Thena platform, optionally filtered by team.
- Get Ticket Statuses: Retrieve all possible ticket statuses from the Thena platform, optionally filtered by team.
- Search Tickets: Search for tickets using advanced filtering and query capabilities.
- Update Ticket: Update a ticket.
- Update Ticket Priority: Update the priority of a ticket.
- Update Ticket Status: Update the status of a ticket.
Analytics tools
- Get Tickets Analytics by Account: Get aggregated ticket analytics data grouped by account for a specific date range.
- Get Tickets Analytics by Assignee: Fetch comprehensive assignee performance metrics and ticket analytics for a specified date range.
- Get Tickets Analytics by Custom Fields: Get aggregated ticket analytics data grouped by custom fields for a specific date range and team.
- Get Tickets Analytics by Standard Fields: Get aggregated ticket analytics data grouped by multiple standard fields for a specific date range and team.
- Get Tickets Analytics by Status: Fetch ticket analytics grouped by status for a date range.
- Get Tickets Analytics by Time: Get aggregated ticket analytics data grouped by time periods (daily, weekly, monthly, quarterly) for a specific date range.