Create ticket comment - Thena AI

MCP tool: `create_ticket_comment`

Adds a comment to a ticket in the Thena platform. Useful for collaboration, support, and ticket updates.

Example prompt

Add a comment "Thank you for reporting this database connection timeout issue. I've escalated this to our database team for investigation. Expected resolution timeframe: 24-48 hours." to ticket SY7BWX0K10YKRDE5FAHNBHFBS986H

Input parameters

Name	Type	Required	Description
id	string	Yes	The ID of the ticket to comment on
content	string	Yes	The content of the comment
contentHtml	string	No	The HTML content of the comment
contentJson	string	No	The JSON content of the comment
threadName	string	No	The name of the comment thread
parentCommentId	string	No	The ID of the parent comment
commentVisibility	string	No	Comment visibility (e.g., “public”)
commentType	string	No	Type of comment (e.g., “comment”)
customerEmail	string	No	The email of the customer
metadata	object	No	Additional metadata
attachmentIds	string[]	No	IDs of attachments
impersonatedUserEmail	string	No	Email of impersonated user
impersonatedUserName	string	No	Name of impersonated user
impersonatedUserAvatar	string	No	Avatar of impersonated user
shouldSendEmail	boolean	No	Whether to send an email notification
createdAt	string	No	Creation timestamp (ISO8601)

Response fields

Below are the fields you may see in the response:

Field	Type	Description
id	string	Comment unique ID
content	string	Comment text
contentHtml	string	HTML content
contentMarkdown	string	Markdown content
contentJson	string	JSON content
isEdited	boolean	Whether the comment was edited
threadName	string	Thread name
commentVisibility	string	Comment visibility
commentType	string	Type of comment
isPinned	boolean	Whether the comment is pinned
sourceEmailId	string	Source email ID
metadata	object	Metadata (e.g., mentions)
createdAt	string	Creation timestamp (ISO8601)
updatedAt	string	Last update timestamp (ISO8601)
author	string	Author username or email
authorAvatarUrl	string	Author avatar URL
attachments	array	List of attachment objects
authorId	string	Author user ID
authorUserType	string	Author user type (e.g., “ORG_ADMIN”)
impersonatedUserEmail	string	Impersonated user email
impersonatedUserName	string	Impersonated user name
impersonatedUserAvatar	string	Impersonated user avatar
deletedAt	string	Deletion timestamp (if deleted)

Other top-level fields in the response:

Field	Type	Description
data	object	The created comment object
status	boolean	Whether the creation succeeded
message	string	Status message
timestamp	string	Time the response was generated (ISO8601)

Sample response

{
  "data": {
    "id": "SY7BWX0K10YKRDE5FAHNBHFBS986H",
    "content": "Thank you for reporting this database connection timeout issue. I've escalated this to our database team for investigation. Expected resolution timeframe: 24-48 hours.",
    "contentHtml": "",
    "contentMarkdown": "Thank you for reporting this database connection timeout issue. I've escalated this to our database team for investigation. Expected resolution timeframe: 24-48 hours.",
    "contentJson": "{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"}}]}",
    "isEdited": false,
    "threadName": null,
    "commentVisibility": "public",
    "commentType": "comment",
    "isPinned": false,
    "sourceEmailId": null,
    "metadata": {
      "mentions": []
    },
    "createdAt": "2025-07-24T09:31:03.888Z",
    "updatedAt": "2025-07-24T09:31:03.887Z",
    "author": "shakthi+1",
    "authorAvatarUrl": null,
    "attachments": [],
    "authorId": "UTH00SEXXFNVVN",
    "authorUserType": "ORG_ADMIN",
    "impersonatedUserEmail": null,
    "impersonatedUserName": null,
    "impersonatedUserAvatar": null,
    "deletedAt": null
  },
  "status": true,
  "message": "Comment created successfully!",
  "timestamp": "2025-07-24T09:31:04.071Z"
}