Get ticket comments - Thena AI

MCP tool: `get_ticket_comments`

Retrieves all comments for a specific ticket in the Thena platform. Useful for support, collaboration, and audit trails.

Example prompt

Show me all comments for ticket SY7BWX0K10YKRDE5FAHNBHFBS986H

Input parameters

Name	Type	Required	Description
id	string	Yes	The ID of the ticket to fetch comments for

Response fields

Below are the fields you may see in a ticket comment result:

Field	Type	Description
id	string	Comment unique ID
content	string	Comment text
contentHtml	string	HTML content
contentMarkdown	string	Markdown content
contentJson	string	JSON content
isEdited	boolean	Whether the comment was edited
threadName	string	Thread name
commentVisibility	string	Comment visibility
commentType	string	Type of comment
isPinned	boolean	Whether the comment is pinned
sourceEmailId	string	Source email ID
metadata	object	Metadata (e.g., mentions, userReactions)
createdAt	string	Creation timestamp (ISO8601)
updatedAt	string	Last update timestamp (ISO8601)
author	string	Author username or email
authorAvatarUrl	string	Author avatar URL
attachments	array	List of attachment objects
authorId	string	Author user ID
authorUserType	string	Author user type (e.g., “ORG_ADMIN”)
impersonatedUserEmail	string	Impersonated user email
impersonatedUserName	string	Impersonated user name
impersonatedUserAvatar	string	Impersonated user avatar
deletedAt	string	Deletion timestamp (if deleted)

Other top-level fields in the response:

Field	Type	Description
data	array	List of comment objects
status	boolean	Whether the request was successful
message	string	Status message
timestamp	string	Time the response was generated (ISO8601)

Sample response

{
  "data": [
    {
      "id": "SY7BWX0K10YKRDE5FAHNBHFBS986H",
      "content": "Thank you for reporting this database connection timeout issue. I've escalated this to our database team for investigation. Expected resolution timeframe: 24-48 hours.",
      "contentHtml": "",
      "contentMarkdown": "Thank you for reporting this database connection timeout issue. I've escalated this to our database team for investigation. Expected resolution timeframe: 24-48 hours.",
      "contentJson": "{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"}}]}",
      "isEdited": false,
      "threadName": null,
      "commentVisibility": "public",
      "commentType": "comment",
      "isPinned": false,
      "sourceEmailId": null,
      "metadata": {
        "mentions": [],
        "userReactions": []
      },
      "createdAt": "2025-07-24T09:31:03.888Z",
      "updatedAt": "2025-07-24T09:31:03.887Z",
      "author": "shakthi+1",
      "authorAvatarUrl": null,
      "attachments": [],
      "authorId": "UTH00SEXXFNVVN",
      "authorUserType": "ORG_ADMIN",
      "impersonatedUserEmail": null,
      "impersonatedUserName": null,
      "impersonatedUserAvatar": null,
      "deletedAt": null
    }
  ],
  "status": true,
  "message": "Comments fetched successfully!",
  "timestamp": "2025-07-24T11:32:32.215Z"
}