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MCP tool: update_ticket_status

Updates the status of a ticket in the Thena platform. Useful for workflow automation, ticket management, and support operations.

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Example prompt

Set the status of ticket CT4NVX0K10YJQ3X0185THN9R6H9M3 to "Closed"

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Input parameters

NameTypeRequiredDescription
idstringYesThe ID of the ticket to update
statusIdstringNoThe ID of the status to set
statusNamestringNoThe name of the status to set

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Response fields

FieldTypeDescription
dataobjectThe updated ticket object
statusbooleanWhether the update succeeded
messagestringStatus message
timestampstringTime the response was generated (ISO8601)

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Sample response

The response includes the updated ticket object and metadata about the operation. 
{
  "data": {
    "id": "CT4NVX0K10YJQ3X0185THN9R6H9M3",
    "ticketId": 2,
    "title": "Sample Ticket: Database Connection Timeout",
    "description": "Customer is experiencing intermittent database connection timeouts when running reports. The issue occurs approximately 3-4 times per day and is affecting their ability to generate monthly analytics. Error message shows 'Connection timeout after 30 seconds'. This started after the recent server maintenance window.",
    "source": "api",
    "status": "Closed",
    "priority": "High",
    "teamId": "THEWWYV55X0JJL",
    "teamName": "team one",
    "teamIdentifier": "TON",
    "ticketIdentifier": "TON-2",
    "subTeamId": "THEWWYV55X0JJL",
    "subTeamName": "team one",
    "subTeamIdentifier": "TON",
    "isPrivate": false,
    "formId": "FORR9U22U7IIB",
    "requestorEmail": "admin@clientcompany.com",
    "submitterEmail": "admin@clientcompany.com",
    "customFieldValues": [],
    "customerContactId": "RS4NVX0K10ATNQZ5999JKW37R6MTP",
    "customerContactFirstName": "Admin",
    "customerContactLastName": "",
    "customerContactEmail": "admin@clientcompany.com",
    "statusId": "JA4VETZJ10DFXHB06KTBYAJTQANZT",
    "priorityId": "NA4VETZJ10MXCXEDAXBVRZYG5SFSE",
    "sentimentId": "QA4VETZJ10FKVJQFS2QSBW5QWC3HD",
    "sentiment": "Neutral",
    "storyPoints": null,
    "aiGeneratedTitle": null,
    "aiGeneratedSummary": null,
    "createdAt": "2025-07-24T09:18:59.914Z",
    "updatedAt": "2025-07-24T09:41:20.842Z"
  },
  "status": true,
  "message": "Ticket updated successfully!",
  "timestamp": "2025-07-24T09:41:20.981Z"
}