Update ticket status - Thena AI

MCP tool: `update_ticket_status`

Updates the status of a ticket in the Thena platform. Useful for workflow automation, ticket management, and support operations.

Example prompt

Set the status of ticket CT4NVX0K10YJQ3X0185THN9R6H9M3 to "Closed"

Input parameters

Name	Type	Required	Description
id	string	Yes	The ID of the ticket to update
statusId	string	No	The ID of the status to set
statusName	string	No	The name of the status to set

Response fields

Field	Type	Description
data	object	The updated ticket object
status	boolean	Whether the update succeeded
message	string	Status message
timestamp	string	Time the response was generated (ISO8601)

Sample response

The response includes the updated ticket object and metadata about the operation.

{
  "data": {
    "id": "CT4NVX0K10YJQ3X0185THN9R6H9M3",
    "ticketId": 2,
    "title": "Sample Ticket: Database Connection Timeout",
    "description": "Customer is experiencing intermittent database connection timeouts when running reports. The issue occurs approximately 3-4 times per day and is affecting their ability to generate monthly analytics. Error message shows 'Connection timeout after 30 seconds'. This started after the recent server maintenance window.",
    "source": "api",
    "status": "Closed",
    "priority": "High",
    "teamId": "THEWWYV55X0JJL",
    "teamName": "team one",
    "teamIdentifier": "TON",
    "ticketIdentifier": "TON-2",
    "subTeamId": "THEWWYV55X0JJL",
    "subTeamName": "team one",
    "subTeamIdentifier": "TON",
    "isPrivate": false,
    "formId": "FORR9U22U7IIB",
    "requestorEmail": "admin@clientcompany.com",
    "submitterEmail": "admin@clientcompany.com",
    "customFieldValues": [],
    "customerContactId": "RS4NVX0K10ATNQZ5999JKW37R6MTP",
    "customerContactFirstName": "Admin",
    "customerContactLastName": "",
    "customerContactEmail": "admin@clientcompany.com",
    "statusId": "JA4VETZJ10DFXHB06KTBYAJTQANZT",
    "priorityId": "NA4VETZJ10MXCXEDAXBVRZYG5SFSE",
    "sentimentId": "QA4VETZJ10FKVJQFS2QSBW5QWC3HD",
    "sentiment": "Neutral",
    "storyPoints": null,
    "aiGeneratedTitle": null,
    "aiGeneratedSummary": null,
    "createdAt": "2025-07-24T09:18:59.914Z",
    "updatedAt": "2025-07-24T09:41:20.842Z"
  },
  "status": true,
  "message": "Ticket updated successfully!",
  "timestamp": "2025-07-24T09:41:20.981Z"
}