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MCP tool: get_ticket_statuses

Retrieves all possible statuses for tickets in the Thena platform, optionally filtered by team. Useful for building status dropdowns, validating ticket state transitions, or analytics.

Example prompt

Example prompt (all statuses, no teamId)

Input parameters

Response fields

Below are the fields you may see in a ticket status result:
FieldTypeDescription
idstringUnique status ID
namestringStatus name (e.g., “Open”)
displayNamestringDisplay name for the status
descriptionstringDescription of the status
isDefaultbooleanWhether this is the default status
teamIdstringTeam ID this status belongs to
organizationIdstringOrganization ID this status belongs to
createdAtstring (ISO8601)Creation timestamp
updatedAtstring (ISO8601)Last update timestamp
Other top-level fields in the response:

Sample response