Get ticket priorities - Thena AI

MCP tool: `get_ticket_priorities`

Retrieves all possible priorities for tickets in the Thena platform, optionally filtered by team. Useful for building priority dropdowns, validating ticket creation, or analytics.

Example prompt

Show me all ticket priorities for team THEWWYV55X0JJL

Input parameters

Name	Type	Required	Description
teamId	string	No	The team ID to fetch ticket priorities for

Response fields

Below are the fields you may see in a ticket priority result:

Field	Type	Description
id	string	Unique priority ID
name	string	Priority name (e.g., “High”)
displayName	string	Display name for the priority
description	string	Description of the priority
teamId	string	Team ID this priority belongs to
organizationId	string	Organization ID
isDefault	boolean	Whether this is the default
createdAt	string	Creation timestamp (ISO8601)
updatedAt	string	Last update timestamp (ISO8601)

Other top-level fields in the response:

Field	Type	Description
data	array	List of ticket priority objects
status	boolean	Whether the request was successful
message	string	Status message
timestamp	string	Time the response was generated (ISO8601)

Sample response

{
  "data": [
    {
      "id": "MA4VETZJ105PJDAZS2KBVVRPPQXDE",
      "name": "Low",
      "displayName": "Low",
      "description": "Low priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ101R0M4M13T86JQXB2JXC",
      "name": "Medium",
      "displayName": "Medium",
      "description": "Medium priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": true,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ10MXCXEDAXBVRZYG5SFSE",
      "name": "High",
      "displayName": "High",
      "description": "High priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ100VS1F416QJM1ED93SEQ",
      "name": "Urgent",
      "displayName": "Urgent",
      "description": "Urgent priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    }
  ],
  "status": true,
  "message": "Ticket priorities fetched successfully!",
  "timestamp": "2025-07-24T10:16:10.535Z"
}