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MCP Tool: get_ticket_priorities

Retrieves all possible priorities for tickets in the Thena platform, optionally filtered by team. Useful for building priority dropdowns, validating ticket creation, or analytics.

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Example Prompt

Show me all ticket priorities for team THEWWYV55X0JJL

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Input Parameters

NameTypeRequiredDescription
teamIdstringNoThe team ID to fetch ticket priorities for

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Response Fields

Below are the fields you may see in a ticket priority result:
FieldTypeDescription
idstringUnique priority ID
namestringPriority name (e.g., “High”)
displayNamestringDisplay name for the priority
descriptionstringDescription of the priority
teamIdstringTeam ID this priority belongs to
organizationIdstringOrganization ID
isDefaultbooleanWhether this is the default
createdAtstringCreation timestamp (ISO8601)
updatedAtstringLast update timestamp (ISO8601)
Other top-level fields in the response:
FieldTypeDescription
dataarrayList of ticket priority objects
statusbooleanWhether the request was successful
messagestringStatus message
timestampstringTime the response was generated (ISO8601)

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Sample Response

{
  "data": [
    {
      "id": "MA4VETZJ105PJDAZS2KBVVRPPQXDE",
      "name": "Low",
      "displayName": "Low",
      "description": "Low priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ101R0M4M13T86JQXB2JXC",
      "name": "Medium",
      "displayName": "Medium",
      "description": "Medium priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": true,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ10MXCXEDAXBVRZYG5SFSE",
      "name": "High",
      "displayName": "High",
      "description": "High priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    },
    {
      "id": "NA4VETZJ100VS1F416QJM1ED93SEQ",
      "name": "Urgent",
      "displayName": "Urgent",
      "description": "Urgent priority tickets.",
      "teamId": "THEWWYV55X0JJL",
      "organizationId": "ETHPPX4JJ21NNJ",
      "isDefault": false,
      "createdAt": "2025-07-10T15:21:39.373Z",
      "updatedAt": "2025-07-10T15:21:39.373Z"
    }
  ],
  "status": true,
  "message": "Ticket priorities fetched successfully!",
  "timestamp": "2025-07-24T10:16:10.535Z"
}