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Handling Messages

Learn how to process, manage, and respond to chat messages in your agent system.

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Message Handling Overview

Message handling involves processing incoming messages, generating appropriate responses, and managing the flow of conversation while maintaining context and state.

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Message Components

Content

  • Text content
  • Rich media
  • Attachments

Metadata

  • Message ID
  • Timestamps
  • Sender info

Context

  • Thread context
  • User context
  • Previous messages

Actions

  • Response triggers
  • State updates
  • Event handling

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Message Processing Pipeline

1

Receive Message

Handle incoming messages
  • Validate format
  • Extract content
  • Parse metadata
2

Process Content

Analyze message content
  • Natural language processing
  • Intent detection
  • Entity extraction
3

Generate Response

Create appropriate responses
  • Context-aware replies
  • Dynamic content
  • Format response
4

Deliver Message

Send response to user
  • Format output
  • Handle delivery
  • Confirm receipt

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Message Configuration

{
  "message": {
    "id": "msg_123",
    "type": "text",
    "content": "Hello, how can I help?",
    "timestamp": "2025-01-26T14:30:00Z"
  }
}

{
  "processing": {
    "detect_intent": true,
    "extract_entities": true,
    "sentiment_analysis": true,
    "language_detection": true
  }
}

{
  "templates": {
    "greeting": {
      "text": "Hello ${user.name}, how can I assist you?",
      "variables": ["user.name"]
    },
    "farewell": {
      "text": "Thank you for chatting with us!",
      "followup": true
    }
  }
}

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Message Types

Text Messages

Standard text-based communication

Rich Messages

Messages with enhanced formatting

System Messages

Internal system notifications

Media Messages

Messages with media attachments

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Message Examples

{
  "message": {
    "type": "text",
    "content": "Hello! How can I help?",
    "metadata": {
      "sender": "agent",
      "timestamp": "2025-01-26T14:30:00Z"
    }
  }
}

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Best Practices

Validation

Validate all message content

Context

Maintain conversation context

Performance

Optimize message processing

Security

Secure message handling

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Error Handling

1

Detect Errors

Identify message processing issues
2

Handle Gracefully

Manage errors appropriately
3

Notify Users

Communicate issues clearly
4

Log & Monitor

Track error patterns

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Next Steps