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POST
Manually resume SLA for a ticket

Body

application/json
ticketId
string
required

The ticket ID to resume SLA for

Example:

"ticket-123"

reason
string

Reason for resuming the SLA

Example:

"Customer has responded"

Response

Operation successful

success
boolean
required

Success status

Example:

true

message
string
required

Message describing the result

Example:

"SLA resumed successfully for ticket ticket-123"

resumedJobsCount
number
required

Number of jobs resumed

Example:

3

resumedJobs
array[]
required

Details of resumed jobs

Example: