Manually resume SLA for a ticket
curl --request POST \
--url https://sla.thena.ai/v1/sla/resume \
--header 'Content-Type: application/json' \
--data '
{
"ticketId": "ticket-123",
"reason": "Customer has responded"
}
'import requests
url = "https://sla.thena.ai/v1/sla/resume"
payload = {
"ticketId": "ticket-123",
"reason": "Customer has responded"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({ticketId: 'ticket-123', reason: 'Customer has responded'})
};
fetch('https://sla.thena.ai/v1/sla/resume', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://sla.thena.ai/v1/sla/resume",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'ticketId' => 'ticket-123',
'reason' => 'Customer has responded'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://sla.thena.ai/v1/sla/resume"
payload := strings.NewReader("{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://sla.thena.ai/v1/sla/resume")
.header("Content-Type", "application/json")
.body("{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://sla.thena.ai/v1/sla/resume")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"message": "SLA resumed successfully for ticket ticket-123",
"resumedJobsCount": 3,
"resumedJobs": [
{
"jobId": "job-123",
"metric": "first_time_response",
"policy": "Premium Support SLA",
"newBreachTime": "2025-01-15T10:30:00Z"
}
]
}SLA Policies
Manually resume SLA for a ticket
POST
/
v1
/
sla
/
resume
Manually resume SLA for a ticket
curl --request POST \
--url https://sla.thena.ai/v1/sla/resume \
--header 'Content-Type: application/json' \
--data '
{
"ticketId": "ticket-123",
"reason": "Customer has responded"
}
'import requests
url = "https://sla.thena.ai/v1/sla/resume"
payload = {
"ticketId": "ticket-123",
"reason": "Customer has responded"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({ticketId: 'ticket-123', reason: 'Customer has responded'})
};
fetch('https://sla.thena.ai/v1/sla/resume', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://sla.thena.ai/v1/sla/resume",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'ticketId' => 'ticket-123',
'reason' => 'Customer has responded'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://sla.thena.ai/v1/sla/resume"
payload := strings.NewReader("{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://sla.thena.ai/v1/sla/resume")
.header("Content-Type", "application/json")
.body("{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://sla.thena.ai/v1/sla/resume")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"ticketId\": \"ticket-123\",\n \"reason\": \"Customer has responded\"\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"message": "SLA resumed successfully for ticket ticket-123",
"resumedJobsCount": 3,
"resumedJobs": [
{
"jobId": "job-123",
"metric": "first_time_response",
"policy": "Premium Support SLA",
"newBreachTime": "2025-01-15T10:30:00Z"
}
]
}Body
application/json
Response
Operation successful
Success status
Example:
true
Message describing the result
Example:
"SLA resumed successfully for ticket ticket-123"
Number of jobs resumed
Example:
3
Details of resumed jobs
Example:
[
{
"jobId": "job-123",
"metric": "first_time_response",
"policy": "Premium Support SLA",
"newBreachTime": "2025-01-15T10:30:00Z"
}
]
⌘I