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POST
/
v1
/
sla
/
resume
Manually resume SLA for a ticket
curl --request POST \
  --url https://sla.thena.ai/v1/sla/resume \
  --header 'Content-Type: application/json' \
  --data '
{
  "ticketId": "ticket-123",
  "reason": "Customer has responded"
}
'
{
  "success": true,
  "message": "SLA resumed successfully for ticket ticket-123",
  "resumedJobsCount": 3,
  "resumedJobs": [
    {
      "jobId": "job-123",
      "metric": "first_time_response",
      "policy": "Premium Support SLA",
      "newBreachTime": "2025-01-15T10:30:00Z"
    }
  ]
}

Body

application/json
​
ticketId
string
required

The ticket ID to resume SLA for

Example:

"ticket-123"

​
reason
string

Reason for resuming the SLA

Example:

"Customer has responded"

Response

Operation successful

​
success
boolean
required

Success status

Example:

true

​
message
string
required

Message describing the result

Example:

"SLA resumed successfully for ticket ticket-123"

​
resumedJobsCount
number
required

Number of jobs resumed

Example:

3

​
resumedJobs
array[]
required

Details of resumed jobs

Example:
[
  {
    "jobId": "job-123",
    "metric": "first_time_response",
    "policy": "Premium Support SLA",
    "newBreachTime": "2025-01-15T10:30:00Z"
  }
]