The unique identifier of the organization
"org-123456"
The unique identifier of the team
"team-123456"
The unique identifier of the entity
"entity-123456"
The type of the entity
"issue"
The metric to be used for the SLA job
first_time_response, next_time_response, total_resolution_time, update_time "response_time"
Operation successful
The remaining duration in working minutes until SLA breach
120
The current status of the SLA job
scheduled, running, achieved, breached, cancelled, paused, not_scheduled, resumed "running"
The timestamp for the scheduled next attempt
"2024-03-21T10:00:00Z"
The timestamp when the job was paused
"2024-03-21T10:00:00Z"
The timestamp when the job was resumed
"2024-03-21T10:00:00Z"
The paused duration in working minutes
120
The timestamp when the job was breached
"2024-03-21T10:00:00Z"
The timestamp when the job was achieved
"2024-03-21T10:00:00Z"
The timestamp when the job was cancelled
"2024-03-21T10:00:00Z"
The timestamp when the job was created
"2024-03-21T10:00:00Z"