curl --request POST \
  --url https://sla.thena.ai/v1/sla/pause \
  --header 'Content-Type: application/json' \
  --data '
{
  "ticketId": "ticket-123",
  "reason": "Waiting for customer response"
}
'

{
  "success": true,
  "message": "SLA paused successfully for ticket ticket-123",
  "pausedJobsCount": 3,
  "pausedJobs": [
    {
      "jobId": "job-123",
      "metric": "first_time_response",
      "policy": "Premium Support SLA",
      "durationLeftMinutes": 120
    }
  ]
}