curl --request POST \
  --url https://sla.thena.ai/v1/sla/pause \
  --header 'Content-Type: application/json' \
  --data '
{
  "ticketId": "ticket-123",
  "reason": "Waiting for customer response"
}
'

import requests

url = "https://sla.thena.ai/v1/sla/pause"

payload = {
    "ticketId": "ticket-123",
    "reason": "Waiting for customer response"
}
headers = {"Content-Type": "application/json"}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({ticketId: 'ticket-123', reason: 'Waiting for customer response'})
};

fetch('https://sla.thena.ai/v1/sla/pause', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://sla.thena.ai/v1/sla/pause",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketId' => 'ticket-123',
    'reason' => 'Waiting for customer response'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://sla.thena.ai/v1/sla/pause"

	payload := strings.NewReader("{\n  \"ticketId\": \"ticket-123\",\n  \"reason\": \"Waiting for customer response\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://sla.thena.ai/v1/sla/pause")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketId\": \"ticket-123\",\n  \"reason\": \"Waiting for customer response\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://sla.thena.ai/v1/sla/pause")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketId\": \"ticket-123\",\n  \"reason\": \"Waiting for customer response\"\n}"

response = http.request(request)
puts response.read_body

{
  "success": true,
  "message": "SLA paused successfully for ticket ticket-123",
  "pausedJobsCount": 3,
  "pausedJobs": [
    {
      "jobId": "job-123",
      "metric": "first_time_response",
      "policy": "Premium Support SLA",
      "durationLeftMinutes": 120
    }
  ]
}