Thena’s Slack authorization makes your customer communication smoother, more human, and completely seamless—no bots, no branding gaps, just you, replying from Thena directly as yourself in Slack.

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✅ What is Slack authorization?

Slack authorization allows you to link your personal Slack profile with Thena. Once authorized, all replies sent from Thena appear as you in Slack—no more whitelabeled bots or confusion for the recipient. This ensures conversations maintain their native feel and authenticity for the person on the other end.

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🧠 Why it matters

Without authorization, replies from Thena might appear through a bot or system user. With authorization, you:

Respond as yourself in Slack

Respond as yourself in Slack

Maintain native experience

Maintain the native look & feel for your customers

Enable collaboration

Enable smoother collaboration and personal engagement

Eliminate ambiguity

Eliminate ambiguity about who’s replying

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🌍 Multi-workspace support

Thena supports complex setups too:

  • Have multiple Slack workspaces across your teams? No problem.
  • Authorize your Slack profile per team in Thena.

Example: If you have a Sales team in one Slack workspace and a Support team in another—you can authenticate for both and reply natively from each.

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🛠️ How to connect

  1. Navigate to Preferences in your Thena account.
  2. Scroll to the Slack Authorization section.
  3. Click Connect Slack workspace.
  4. Follow the Slack prompt to approve permissions.
  5. That’s it—you’re now replying as yourself.

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🧼 Pro tip

No bots. No branding handoffs. Just you, your team, and a clean, professional experience for your customers—across any Slack workspace.