Preferences
Reset password
How to reset your password in Thena, whether logged in or logged out.
Overview
Whether you’re logged in or logged out, resetting your password on Thena is quick and hassle-free.
If you’re logged in
🔑 If you’re logged in, you can reset your password anytime from your account settings:
- Go to Organization settings → Personal → Security & access.
- Click Reset password.
- Enter your current password, then choose a new one.
✅ This method ensures you’re in control of your password while actively logged in.
If you’re logged out
📧 Forgot your password or can’t log in? No worries.
- Go to the sign-in page.
- Click Reset password.
- Enter your email address.
- You’ll receive a reset link via email.
- Click the link to set a new password and regain access.
⏳ Reset links expire in 48 hours. If yours has expired, just click Resend on the sign-in page to get a fresh one instantly.
Pro tips
🛡 Follow these best practices for password security:
- Use a strong password—we recommend at least 12 characters with a mix of letters, numbers, and symbols.
- Reset your password regularly for improved security.
- Reach out to your admin or support if you’re having trouble accessing your email.