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PATCH
/
v1
/
csat
/
rules
/
{id}
Update a CSAT rule
curl --request PATCH \
  --url https://platform.thena.ai/v1/csat/rules/{id} \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '
{
  "name": "High Priority Ticket Survey",
  "description": "Sends CSAT surveys to customers with high priority tickets",
  "isActive": true,
  "allFilters": {
    "ticket": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    },
    "account": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    },
    "contact": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    }
  },
  "anyFilters": {
    "ticket": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    },
    "account": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    },
    "contact": {
      "standardFields": [
        {
          "field": "status",
          "operator": "=",
          "value": "open"
        }
      ],
      "customFields": [
        {
          "field": "custom_CFLLXQWWY4Z",
          "customFieldId": "CFLLXQWWY4Z",
          "operator": "=",
          "value": "Value"
        }
      ]
    }
  },
  "priority": 1
}
'
{
  "data": {
    "ok": true,
    "data": {
      "id": "e4d2a5b1-9c3f-4c8d-b1a2-3e4f5a6b7c8d",
      "name": "Updated High Priority Ticket Survey",
      "description": "Updated description for high priority ticket surveys",
      "isActive": false,
      "priority": 10,
      "allFilters": {
        "ticket": {
          "standardFields": [
            {
              "field": "status",
              "operator": "=",
              "value": "closed"
            }
          ],
          "customFields": []
        },
        "account": {
          "standardFields": [],
          "customFields": []
        },
        "contact": {
          "standardFields": [],
          "customFields": []
        }
      },
      "anyFilters": {
        "ticket": {
          "standardFields": [
            {
              "field": "priority",
              "operator": "=",
              "value": "high"
            }
          ],
          "customFields": []
        },
        "account": {
          "standardFields": [],
          "customFields": []
        },
        "contact": {
          "standardFields": [],
          "customFields": []
        }
      },
      "triggerConfig": {
        "enabled": true,
        "deliveryChannel": "email",
        "delayInMinutes": 5
      },
      "feedbackConfig": {
        "enabled": true,
        "feedbackType": "thumbs",
        "includeCommentField": false,
        "brandingColor": "#dc2626"
      },
      "createdAt": "2023-08-01T12:00:00Z",
      "updatedAt": "2023-08-02T14:30:00Z"
    }
  },
  "status": true,
  "message": "CSAT rule updated successfully",
  "timestamp": "2025-07-15T11:38:09.817Z"
}

Authorizations

​
x-api-key
string
header
required

Enter your API key

Path Parameters

​
id
string
required

Body

application/json
​
name
string

Name of the CSAT rule

Example:

"High Priority Ticket Survey"

​
description
string

Description of the CSAT rule

Example:

"Sends CSAT surveys to customers with high priority tickets"

​
isActive
boolean

Whether the rule is active

Example:

true

​
allFilters
object

Filters where ALL conditions must be met

​
anyFilters
object

Filters where ANY condition can be met

​
triggerConfig
object

Configuration for when and how the CSAT survey is triggered

​
feedbackConfig
object

Configuration for the CSAT survey appearance and behavior

​
priority
number

Priority of the CSAT rule

Example:

1

Response

Success - CSAT rule updated successfully