Update team configurations

MCP tool: `update_team_configurations`

Updates configuration settings for a specific team, including timezone settings, business hours, routing preferences, and holidays. This tool allows you to modify how a team operates and how tickets are routed.

Example prompt

Update team configurations for team T88WCYYHPS with timezone "America/New_York" and enable routing that respects timezone

Input parameters

Name	Type	Required	Description
teamId	string	Yes	The ID of the team to update configurations for
timezone	string	No	Team timezone (e.g., “America/New_York”)
routingRespectsTimezone	boolean	No	Whether routing rules respect the timezone
routingRespectsUserCapacity	boolean	No	Whether routing rules respect user capacity
fallbackSubTeam	string	No	The fallback sub-team ID
holidays	string[]	No	Array of holiday dates (format: DD-MM or DD-MM-YYYY)
routingRespectsUserTimezone	boolean	No	Whether routing rules respect user timezone
routingRespectsUserAvailability	boolean	No	Whether routing rules respect user availability
userRoutingStrategy	string	No	User routing strategy (“manual” or “round_robin”)
commonDailyConfig	boolean	No	Whether to use common daily config
commonSlots	array	No	Common time slots for all days
dailyConfig	object	No	Day-specific configurations

Time slot structure

Each time slot in commonSlots or dailyConfig contains:

Field	Type	Description
start	string	Start time in format HH:MM
end	string	End time in format HH:MM

Daily config structure

The dailyConfig object contains day-specific configurations:

Field	Type	Description
isActive	boolean	Whether this day is active
slots	array	Array of time slots for this day

Response fields

The response will contain the updated team configuration with the same structure as the get_team_configurations tool.

Sample response

{
  "data": {
    "timezone": "America/New_York",
    "teamId": "T88WCYYHPS",
    "fallbackSubTeam": "T99WCYYHPS",
    "holidays": ["25-12", "01-01"],
    "routingRespectsTimezone": true,
    "routingRespectsUserTimezone": true,
    "routingRespectsUserAvailability": true,
    "routingRespectsUserBusinessHours": true,
    "userRoutingStrategy": "ROUND_ROBIN",
    "commonDailyConfig": true,
    "dailyConfig": {
      "monday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "tuesday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "wednesday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "thursday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "friday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "saturday": {
        "isOpen": false,
        "startTime": null,
        "endTime": null
      },
      "sunday": {
        "isOpen": false,
        "startTime": null,
        "endTime": null
      }
    },
    "createdAt": "2025-07-24T07:19:10.258Z",
    "updatedAt": "2025-07-25T12:50:38.937Z"
  },
  "status": true,
  "message": "Team configurations updated successfully!",
  "timestamp": "2025-07-25T12:50:38.937Z"
}

API reference

MCP tools

Platform

Agent studio

Workflows

SLA

Apps platform

Help Center

Update team configurations

MCP tool: `update_team_configurations`

Example prompt

Input parameters

Time slot structure

Daily config structure

Response fields

Sample response

​MCP tool: update_team_configurations

​Example prompt

​Input parameters

​Time slot structure

​Daily config structure

​Response fields

​Sample response

MCP tool: `update_team_configurations`

Example prompt

Input parameters

Time slot structure

Daily config structure

Response fields

Sample response