Create team routing rule - Thena AI

MCP tool: `create_team_routing_rule`

Creates a new routing rule for a specific team. Routing rules determine how tickets are automatically assigned and routed within the team based on various conditions and criteria.

Example prompt

Create a routing rule for team T88WCYYHPS named "High Priority Tickets" that routes to team T99WCYYHPS

Input parameters

Name	Type	Required	Description
teamId	string	Yes	The ID of the team to create a routing rule for
name	string	Yes	The name of the routing rule group
resultTeamId	string	Yes	The ID of the team that tickets will be routed to
description	string	No	The description of the routing rule group
evaluationOrder	number	No	The order in which this rule should be evaluated
andRules	string[]	No	Rules that must all match (AND condition)
orRules	string[]	No	Rules where any match is sufficient (OR condition)

Response fields

The response will contain the created routing rule with the same structure as the get_team_routing_rules tool:

Field	Type	Description
id	string	Routing rule unique ID
name	string	Routing rule name
description	string	Routing rule description
teamId	string	Team ID this rule belongs to
evaluationOrder	number	Priority/order for rule evaluation
resultTeamId	string	Target team ID for routing
fallbackTeamId	string	Fallback team ID if primary routing fails
andRules	array	Array of AND conditions (all must match)
orRules	array	Array of OR conditions (any can match)
createdBy	string	Name of user who created the rule
createdById	string	ID of user who created the rule
createdAt	string (ISO8601)	Creation timestamp
updatedAt	string (ISO8601)	Last update timestamp

Sample response

{
  "data": {
    "id": "RR001",
    "name": "High Priority Tickets",
    "description": "Route high priority tickets to senior team",
    "teamId": "T88WCYYHPS",
    "evaluationOrder": 1,
    "resultTeamId": "T99WCYYHPS",
    "fallbackTeamId": null,
    "andRules": [
      {
        "field": "priority",
        "operator": "EQUALS",
        "value": "high",
        "precedence": 1
      },
      {
        "field": "status",
        "operator": "NOT_EQUALS",
        "value": "closed",
        "precedence": 2
      }
    ],
    "orRules": [
      {
        "field": "account",
        "operator": "CONTAINS",
        "value": "enterprise",
        "precedence": 1
      }
    ],
    "createdBy": "John Doe",
    "createdById": "USER123",
    "createdAt": "2025-07-25T12:50:38.937Z",
    "updatedAt": "2025-07-25T12:50:38.937Z"
  },
  "status": true,
  "message": "Team routing rule created successfully!",
  "timestamp": "2025-07-25T12:50:38.937Z"
}