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MCP Tool: get_team_configurations

Retrieves detailed configuration settings for a specific team, including timezone settings, business hours, routing preferences, and holidays. This tool is essential for understanding how a team operates and how tickets are routed.

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Example Prompt

Get team configurations for team T88WCYYHPS

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Input Parameters

NameTypeRequiredDescription
teamIdstringYesThe ID of the team to retrieve configurations for

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Response Fields

Below are the fields you may see in the response:
FieldTypeDescription
timezonestringTeam timezone (e.g., “America/New_York”)
teamIdstringTeam unique identifier
fallbackSubTeamstringFallback sub team ID for routing
holidaysstring[]Array of holiday dates
routingRespectsTimezonebooleanWhether routing respects team timezone
routingRespectsUserTimezonebooleanWhether routing respects user timezone
routingRespectsUserAvailabilitybooleanWhether routing respects user availability
routingRespectsUserBusinessHoursbooleanWhether routing respects user business hours
userRoutingStrategystringUser routing strategy (e.g., “ROUND_ROBIN”, “LEAST_BUSY”)
commonDailyConfigbooleanWhether common daily business hours config is enabled
dailyConfigobjectBusiness hours configuration for each day
createdAtstring (ISO8601)Creation timestamp
updatedAtstring (ISO8601)Last update timestamp

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Daily Config Fields

The dailyConfig object contains business hours for each day:
FieldTypeDescription
mondayobjectMonday business hours
tuesdayobjectTuesday business hours
wednesdayobjectWednesday business hours
thursdayobjectThursday business hours
fridayobjectFriday business hours
saturdayobjectSaturday business hours
sundayobjectSunday business hours

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Sample Response

{
  "data": {
    "timezone": "America/New_York",
    "teamId": "T88WCYYHPS",
    "fallbackSubTeam": "T99WCYYHPS",
    "holidays": ["2025-12-25", "2025-01-01"],
    "routingRespectsTimezone": true,
    "routingRespectsUserTimezone": true,
    "routingRespectsUserAvailability": true,
    "routingRespectsUserBusinessHours": true,
    "userRoutingStrategy": "ROUND_ROBIN",
    "commonDailyConfig": true,
    "dailyConfig": {
      "monday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "tuesday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "wednesday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "thursday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "friday": {
        "isOpen": true,
        "startTime": "09:00",
        "endTime": "17:00"
      },
      "saturday": {
        "isOpen": false,
        "startTime": null,
        "endTime": null
      },
      "sunday": {
        "isOpen": false,
        "startTime": null,
        "endTime": null
      }
    },
    "createdAt": "2025-07-24T07:19:10.258Z",
    "updatedAt": "2025-07-24T07:19:10.258Z"
  },
  "status": true,
  "message": "Team configurations retrieved successfully!",
  "timestamp": "2025-07-25T12:50:38.937Z"
}