Understanding and managing ticket statuses in the Thena platform
Ticket statuses in the Thena Platform provide a structured way to track the progress and state of work items. The platform offers a flexible status system with parent-child hierarchy and customization options while maintaining essential system requirements.
When an organization signs up, four default parent statuses are automatically created: Open, In progress, On hold, and Closed. These serve as the foundation for your status workflow.
{ "displayName": "In Review", "description": "Ticket is being reviewed by the team", "isDefault": false, "name": "in_review", "teamId": "team_123", "parentStatusId": "status_456", "moveParentTickets": true}
Creating a new status requires appropriate permissions. The status will be available for use immediately after creation.
# Get all ticket statusesGET /v1/tickets/status# Create a new ticket statusPOST /v1/tickets/statusContent-Type: application/json# Get a ticket status by its IDGET /v1/tickets/status/{id}# Update a ticket statusPATCH /v1/tickets/status/{id}Content-Type: application/json# Delete a custom ticket statusDELETE /v1/tickets/status/{id}
All endpoints require authentication and appropriate permissions. System default statuses cannot be deleted.